Windows 10: I can't update some information for my microsoft account; or do anything else.

pdefoe · Aug 13, 2022

Hi! I'm having some issues with my microsoft account on my computer. For starters, I have a Samsung Galaxy Book Flex 2, and have had it for a few months now. I noticed today that when I go into my account info, this yellow bar pops up that says I need to 'Update some info for your Microsoft account.' So I clicked the update info button and a gray window popped up, loaded for a second, and then disappeared. After that nothing happened and nothing changed. After doing some investigating I realized that I can't sign into any microsoft programs. For example, a popup asking about microsoft family a

:)

Wilfred Mac · Aug 13, 2022

Microsoft account purchase information.

Hi Robert,

A corrupted game file is one of the possible reasons why you don't see any information with all of your Microsoft games. To help you resolve this concern, we suggest that you follow the steps below:

Step 1: Sign out your account from the Windows Store. Here is how:

Open the Store app.

Click/tap on the user icon, and click/tap on Microsoft account that you are currently signed in to the Store with.

Click/tap on the Microsoft account again.

Click/tap on the Sign out link.

Step 2: Reset Store cache. Follow the steps below:

Press the Win+R keys to open the Run dialog.

Type WSReset.exe, and click/tap on OK.

Note: The WS tool resets the Windows Store without changing account settings or deleting installed apps.

The Store and a command prompt will now open without any message. The command prompt will automatically close when the Store cache has been reset.

Step 3: Sign in your account to the Windows Store.

Open the Store app.

Click/tap on the user icon, and click/tap on Sign in.

Should you need further assistance, feel free to post back anytime.

Brink · Aug 13, 2022

T-Mobile Shares Additional Information Regarding Ongoing Cyberattack

As we shared yesterday, we have been urgently investigating the highly sophisticated cyberattack against T-Mobile systems, and in an effort to keep our customers and other stakeholders informed we are providing the latest information we have on this event and some additional details:

Late last week we were informed of claims made in an online forum that a bad actor had compromised T-Mobile systems. We immediately began an exhaustive investigation into these claims and brought in world-leading cybersecurity experts to help with our assessment.

We then located and immediately closed the access point that we believe was used to illegally gain entry to our servers.

Yesterday, we were able to verify that a subset of T-Mobile data had been accessed by unauthorized individuals. We also began coordination with law enforcement as our forensic investigation continued.

While our investigation is still underway and we continue to learn additional details, we have now been able to confirm that the data stolen from our systems did include some personal information.

We have no indication that the data contained in the stolen files included any customer financial information, credit card information, debit or other payment information.

Some of the data accessed did include customers’ first and last names, date of birth, SSN, and driver’s license/ID information for a subset of current and former postpay customers and prospective T-Mobile customers.

Our preliminary analysis is that approximately 7.8 million current T-Mobile postpaid customer accounts’ information appears to be contained in the stolen files, as well as just over 40 million records of former or prospective customers who had previously applied for credit with T-Mobile. Importantly, no phone numbers, account numbers, PINs, passwords, or financial information were compromised in any of these files of customers or prospective customers.

As a result of this finding, we are taking immediate steps to help protect all of the individuals who may be at risk from this cyberattack. Communications will be issued shortly to customers outlining that T-Mobile is:

Immediately offering 2 years of free identity protection services with McAfee’s ID Theft Protection Service.

Recommending all T-Mobile postpaid customers proactively change their PIN by going online into their T-Mobile account or calling our Customer Care team by dialing 611 on your phone. This precaution is despite the fact that we have no knowledge that any postpaid account PINs were compromised.

Offering an extra step to protect your mobile account with our Account Takeover Protection capabilities for postpaid customers, which makes it harder for customer accounts to be fraudulently ported out and stolen.

Publishing a unique web page later on Wednesday for one stop information and solutions to help customers take steps to further protect themselves.

At this time, we have also been able to confirm approximately 850,000 active T-Mobile prepaid customer names, phone numbers and account PINs were also exposed. We have already proactively reset ALL of the PINs on these accounts to help protect these customers, and we will be notifying accordingly right away. No Metro by T-Mobile, former Sprint prepaid, or Boost customers had their names or PINs exposed.

We have also confirmed that there was some additional information from inactive prepaid accounts accessed through prepaid billing files. No customer financial information, credit card information, debit or other payment information or SSN was in this inactive file.

We take our customers’ protection very seriously and we will continue to work around the clock on this forensic investigation to ensure we are taking care of our customers in light of this malicious attack. While our investigation is ongoing, we wanted to share these initial findings even as we may learn additional facts through our investigation that cause the details above to change or evolve.

FORWARD-LOOKING STATEMENTS

This communication includes forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. All statements other than statements of historical fact are forward-looking statements. These forward-looking statements are generally identified by the words “anticipate,” “believe,” “estimate,” “expect,” “intend,” “may,” “could” or similar expressions. Forward-looking statements are based on current expectations and assumptions, which are subject to risks and uncertainties that may cause actual results to differ materially from the forward-looking statements. These risks and uncertainties include those related to the cybersecurity incident discussed above, such as our ability to assess and remedy the cybersecurity incident, and legal, reputational and financial risks resulting from this or other cybersecurity incidents and other risks and uncertainties associated with our business as described in our filings with the Securities and Exchange Commission. Given these risks and uncertainties, readers are cautioned not to place undue reliance on such forward-looking statements. We undertake no obligation to revise or publicly release the results of any revision to these forward-looking statements, except as required by law.
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Source: T-Mobile US, Inc. - T-Mobile Shares Additional Information Regarding Ongoing Cyberattack Investigation

Addie · Aug 13, 2022

Cannot link/add my Microsoft Account to Local Account

Hello Ken,

Im using Win10 Build 1607 with all latest update.

I also run all related troubleshooters:

Windows Update

Store Apps (says i have to login in my microsoft account but thats the problem, i can't)

Microsoft Accounts

No Problem found. Also the suggestions from Microsoft didnt helped.

Windows 10: I can't update some information for my microsoft account; or do anything else.

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