Windows 10: i cant use the internet services on both the xbox app and Microsoft store even though i can...

Discus and support i cant use the internet services on both the xbox app and Microsoft store even though i can... in Windows 10 Gaming to solve the problem; so i tried to download sea of thieves the other day and when I've gone to log in I could load up with the lavabeard error so I've tried to fix that but... Discussion in 'Windows 10 Gaming' started by Kentucky chicken1, May 19, 2025 at 6:47 PM.

  1. i cant use the internet services on both the xbox app and Microsoft store even though i can...


    so i tried to download sea of thieves the other day and when I've gone to log in I could load up with the lavabeard error so I've tried to fix that but now xbox isn't connected at all to my internet even though I can still use opera gx and other web browsers/games. Has anyone got any thoughts on this? I've tried quite a few fixes, which include turning my firewall on and off, reinstalling windows, re installing my drivers but nothing works

    :)
     
    Kentucky chicken1, May 19, 2025 at 6:47 PM
    #1
  2. Nikhar_K Win User

    The Microsoft Store, and the Xbox app doesn't work!

    Hi,



    Thank you for writing to Microsoft Community Forums.



    I understand that you are unable to launch Microsoft Store, Xbox app and GameBar. I’ll certainly help you with this issue.



    However, please let us know:



    • Do you receive any error message?
    • Are you aware of any changes made to the computer recently?
    • Which build version of Windows 10 are you using currently? To check type:
      winver in the search bar on the Taskbar and hit
      Enter.


    Meanwhile, I would suggest you to refer the steps mentioned below:



    For issues with launching Microsoft Store, I would suggest you to refer the steps mentioned in the article

    Microsoft Store doesn't launch
    .



    Method 1: Store app troubleshooter



    I would suggest you to run the Store app troubleshooter and check. Refer the steps mentioned below:



    1. Press Windows Logo key + I, to open Settings.
    2. Click on Update & Security and select Troubleshoot from the left pane.
    3. Scroll down, click on Windows Store apps and select Run the troubleshooter.
    4. Follow the on-screen instructions.


    Method 2: Re-register apps



    If Store app troubleshooter doesn’t work, I would suggest you to try re-registering the apps using PowerShell. Refer the steps mentioned below:



    1. Press Windows Logo key + X, and select
      Windows PowerShell (Admin).
    2. Paste the following command and press Enter:
      Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
    3. Once the process is complete, restart the computer and check.


    Method 3: New user account



    If re-registering the apps didn’t work, try creating a new user account and check if the issue persists. Refer the article
    Create
    a local user or administrator account in Windows 10




    Let us know the results.



    Regards,

    Nikhar Khare

    Microsoft Community - Moderator
     
  3. Xbox Insider Hub does not appear in the Microsoft Store

    Hi,

    Thank you for posting your question in the Microsoft Community.

    1. Did you make any changes to the PC prior to this issue?
    2. Have you signed in using the Microsoft account?
    3. Are you able to search for other apps on the Microsoft Store?

    However, you may follow these steps to check if that helps.

    Step 1: Suggest you to run the apps troubleshooter to
    fix problems with apps from Microsoft Store
    .

    Step 2: You can also try to manually
    download the Xbox Insider Hub
    from the link.

    Article for Reference.

    Get the Xbox Insider Hub app

    Hope this helps.

    Let us know if you got the help you needed by clicking 'Yes' or 'No'.

    Regards,

    Srimadhwa B

    Microsoft Community-Moderator
     
  4. i cant use the internet services on both the xbox app and Microsoft store even though i can...

    Microsoft Store and Xbox App not working.

    I'm having trouble with the Windows store App as well as the Xbox App on my Windows 10 PC. I have tried several fixes already, as well as contacted Microsoft support agents but the apps continue to not work. When I try to download from the Windows store,
    I get the error code 0x803F8001, when I try to sign into the Xbox app it gives the error code 0x80080300 before i even have a chance to enter my credentials. Below is a list of the fixes I or the Microsoft support agents have already tried.

    1. Turning off/on Windows firewall (only security I use)

    2. Re-Downloading The Xbox App

    3. Deleting the contents of the softwaredistribution folder

    4. Turning off all non-Microsoft services in system configuration and disabling all startup applications in task manager.

    5. Setting to Automatic the Xbox Live Auth Manager as well as the Xbox Live Networking Service.

    6. repairing my operating system while in safe mode.

    7. checking the Use SSL 3.0/TLS 1.0/TLS 1.1/TLS 1.2 in Internet Properties in Control Panel.

    Every single one of these options was performed after a clean restart and tested after restarting my computer again. Any suggestion would be greatly appreciated, I am at my wits end with this problem.
     
    RPTM Tunhizzle, May 19, 2025 at 6:55 PM
    #4
Thema:

i cant use the internet services on both the xbox app and Microsoft store even though i can...

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