Windows 10: I cant't factory reset my computer

I was going through my files yesterday and i saw that i had two drives instead of just the os drive. there is about 500 GB in each drive but i was running out of space on my os drive. i'm not the smartest with computers and so i thought that if i transferred all my files in the os drive to the other new volume drive then i would have more space in my os drive. obviously that didn't work so i tried transferring the files back to the os drive and it worked again.

However My drive was still full of junk so i decided to just factory reset my laptop. I went into settings and tried resetting it but after loading about 1% it said "undoing changes" and then came up with an error message saying "there was a problem resetting your PC. No changes were made."


hope you can help me.

:)

 

Windows 10 factory reset

Hi Charlie,

We can see here that you are having issues with doing a factory reset on your Windows 10. There are several factors
why you get the said error and that's what we are going to figure out. To isolate this concern, may we know the following:

• Any changes made on the computer prior to this concern?
• What troubleshooting steps have you tried so far?
  
• May we know the reason why you want to perform a factory reset?
• Did you experience any issues on the computer before you tried performing a factory reset?
  

 

Windows 10 infinite restart black screen

Thank you john for all of your help i decided to get the usb my computer came with and factory reset it i didnt have anything that personal or valueable so its ok thanks for the help though i appreciate it

 

Ive factory reset my computer but I can't use the mouse or the keyboard to select laugage

Hi,

A device like your keyboard and mouse is not detected during factory reset.
To help us determine the appropriate troubleshooting steps
that can resolve your concern, we would like to ask the following questions:

• Are you performing a factory reset on a laptop or a desktop?
• Is this the first time you perform a factory reset on your device?
• What troubleshooting steps have you done so far to resolve your concern?

In the meantime, if you're working on a desktop, we suggest that you try to use a PS2 keyboard just to bypass the installation process. Once Windows is up and running, you may now plug your mouse and keyboard to initialize Windows to detect these devices.

We look forward to your response.