Windows 10: I changed laptops and my BitLocker key is not working to retrieve my saved data.

Discus and support I changed laptops and my BitLocker key is not working to retrieve my saved data. in Windows 10 Software and Apps to solve the problem; I backed up my surface book 2 when it's screen crashed and now I am unable to retrieve any of the information from it's hard drive with a message... Discussion in 'Windows 10 Software and Apps' started by apextc, Jul 25, 2023.

  1. APEXTC
    apextc Win User

    I changed laptops and my BitLocker key is not working to retrieve my saved data.


    I backed up my surface book 2 when it's screen crashed and now I am unable to retrieve any of the information from it's hard drive with a message stating I have the wrong/incorrect bitlocker key.Situation:Laptop 1: Surface Book 2 where I have the bitlocker key present in my office account. I have this key in hand. This laptop screen was not working so my work replaced the EXACT SAME LAPTOP for me. I backed up everything on a hard drive.Laptop 2: Exact same as Laptop 1 replaced. I plug in the hard drive and it asks me for the bitlocker key and it says it is not valid.Windows has an open ticket

    :)
     
    apextc, Jul 25, 2023
    #1
Thema:

I changed laptops and my BitLocker key is not working to retrieve my saved data.

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