Windows 10: I changed laptops and my BitLocker key is not working to retrieve my saved data.

I backed up my surface book 2 when it's screen crashed and now I am unable to retrieve any of the information from it's hard drive with a message stating I have the wrong/incorrect bitlocker key.Situation:Laptop 1: Surface Book 2 where I have the bitlocker key present in my office account. I have this key in hand. This laptop screen was not working so my work replaced the EXACT SAME LAPTOP for me. I backed up everything on a hard drive.Laptop 2: Exact same as Laptop 1 replaced. I plug in the hard drive and it asks me for the bitlocker key and it says it is not valid.Windows has an open ticket

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Bitlocker recovery key retrieval - Help!

My Dell G3 series laptop got ruined as it got coffee all over it but thankfully my hard drive is readable still. I cannot afford to lose that data, its my 3 years of work. Whenever my hard disk is detected, it is asking me for a 48-bit bitlocker key which I never remember setting up. No one is able to help me however i was to able to retrieve the numerical password from cmd for my drive which is known as the "bitlocker identifier". If I provide that to you, will you be able to help me in this situation in unlocking my hard drive? I am unable to do anything over here. Kindly suggest. I logged into my 3 existing Microsoft accounts as well, just in case to check if any key is stored, unfortunately, no recovery keys in any of the accounts. Kindly help me. Thanks

 

Bitlocker recovery key retrieval - Last try

My Dell G3 series laptop got ruined as it got coffee all over it but thankfully my hard drive is readable still. I cannot afford to lose that data, its my 3 years of work. Whenever my hard disk is detected, it is asking me for a 48-bit bitlocker key which I never remember setting up. No one is able to help me however i was to able to retrieve the numerical password from cmd for my drive which is known as the "bitlocker identifier". If I provide that to you, will you be able to help me in this situation in unlocking my hard drive? I am unable to do anything over here. Kindly suggest. I logged into my 3 existing Microsoft accounts as well, just in case to check if any key is stored, unfortunately, no recovery keys in any of the accounts. Kindly help me. Thanks

 

Bitlocker recovery key

Hello,

I'm the IT user-support person in a company and I have this issue with a corporate laptop (belong to a domain & Active Directory):

I received from a user his laptop "dead" (no power-on, nothing to start-it). Accordingly to company security policies I deliver the laptop in service with another blank disk (the same SSD type) because the original one contained data.

After receiving the fixed laptop from service, I changed back the disks by putting the original one at it place.

Now, it occur the issue: at first step of booting it request the Bitlocker recovery key because the disk was bitlocker encrypted before.

The bad-luck is that I don't have this Bitlocker recovery key nowhere: on the printed paper, USB memory stick and not even on the Active Directory.

Is strange, because ussually, the other workstations (laptops with bitlocker activated) have this information on Active Directory.

Maybe because of a possible cause: the laptop owner use to work at home with the laptop and the Active Directory didn't synchronized the information related to Bitlocker recovery key (like for other laptop used in LAN).

I have the "Recovery key ID" on the blue screen for the laptop but is useless because I cannot find the "Bitlocker recovery key" on Active Directory using it.

What do you suggest to do in this case?

Many thanks for any advice and answer.

Mircea Dumitrescu.