Windows 10: i deleted a game off the microsoft store and reinstalled it only for the save data to be...

Ive tried searching appdata but found nothing.

:)

 

Microsoft Jigsaw Save File problem!

Hi WalGlynn,

Having a server interruption while playing is one of the possible reasons why your Microsoft Jigsaw save file has become corrupted. To help you resolve this concern, I recommend that you perform the troubleshooting steps below:

Step 1: Run the troubleshooter for Windows apps using the link below. This can help remove problems with an app from Microsoft Store.

Click here

Step 2: Delete Temporary files. This will help delete temporary files that have been stored on your computer.

1. Click Start and click Settings.
2. Select System.
3. Select Storage.
4. Select This PC.
5. Click Temporary files.
6. Choose Temporary files.
7. Click Remove files.

Step 3: Reset the game from the Settings menu.

1. Click Start and click Settings.
2. Select System.
3. Select Apps and features.
4. Find the game and click Advanced options.
5. Click Reset. You need to restart your computer to let the changes take effect.

If the issue persists, I suggest that you uninstall and reinstall the game. You may click the link below for the steps:

How to uninstall and reinstall a game on Windows 10

Kindly update us with the results.

 

Delete my microsoft game library

Hi,

Thank you for the update.

If you would like to uninstall a particular game downloaded from Windows Store, you will need to just right click on the game icon and select uninstall.

Please follow the below steps to delete the saved game data:

Open File explorer and navigate to This PC or and select the drive where the operating system is installed and then select Users and under User folder, you may delete the saved game data.

This pc>Users>Saved games.

Let us know if you need further assistance. We will be happy to help.

Thank you.

 

Microsoft Store Games

Hi Nhan,

For us to make sure that the failed download will be remove from your device, please follow the steps below:

Step 1: Uninstall the game on your device.

Click this link for the steps.

Step 2: Run the troubleshooter for Windows apps.



Check this link for the app troubleshooter.

Step 3: Reset the Windows Store to clear the Store cache.

• Press Windows key + X on your keyboard.   
• Click on Command prompt (Admin).   
• Type wsreset.exe, and then hit Enter.   

Step 4: Reinstall the game again.

To make sure that all changes made will take effect. Here's the link on how.

We hope that this information was helpful. Let us know if you need further assistance.