Windows 10: I did a factory reset on windows 10 and at 89% complete the screen went black. It has been...

Is it safe to turn off my computer after a windows 10 reset didn’t finish and remains on the black screen of death. No cursor on the screen. 3 days I let it run as the led was blinking but still nothing. Please help

:)

 

Black screen after trying to reset back to factory settings. (Windows 10)

Hi Simen,



I realize the inconvenience you are experiencing with black screen issue on Windows 10 . I will certainly help you.



This issue might occur if there is change in system settings or display driver is corrupt.



I suggest you to follow the steps below to



To assist you better, please provide us the information below:

• When you say that "reset my computer back to factory settings", are you referring that you have tried to perform rolling back to previous Operating System or performed Reset of Windows 10?
  
• Are you able to see Windows 10 logo when you switch on the computer?

I suggest you to follow the steps provided in the Microsoft Help Article about troubleshooting on black screen related issues and check if it helps.

Troubleshooting black or blank screens in Windows - Microsoft Support

Please get back to us with an update on black screen issue with Windows 10, we will be happy to help.



Thank you.

 

Windows 10 factory reset

Hello,

We suggest you follow the steps provided on these articles:

• Troubleshoot black screen problems.
• Recovery options in Windows 10.

Let us know if these works.

Thank you.

 

Windows 10 infinite restart black screen

Thank you john for all of your help i decided to get the usb my computer came with and factory reset it i didnt have anything that personal or valueable so its ok thanks for the help though i appreciate it