Windows 10: I did a full reset my laptop and now when I turn it on it won’t let me login

I feel the context is important here:I’m starting university this week coming and was hoping to get another year out of my mums old laptop- it’s been running very slow lately and since there was nothing important on it I decided to do a full reset in the hopes that anything taking up space or slowing it down would disappear. When it first turns on after doing this it goes through the language, keyboard, and wifi settings and then comes up with a page saying “sign in with your work or school Microsoft account”. I tried logging in with my personal one because this is a personal laptop first and

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Yesterday was reading on it. All of a sudden turned off and now it won´t turn on

 

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cortana won`t talk to me

Hi Steven,

Thank you for posting in Microsoft Community.

It's unfortunate that you are facing this issue. Let me assist you to resolve the issue.

I appreciate if you could answer few questions to narrow down the issue and to provide you better assistance.

• Check and verify if Cortana is activated?
• Does Cortana search and gives any output/result on screen?
• Is the Language and region settings set to valid value?
• Check and verify if Cortana available in your region?

Method 1:

I suggest you to try to turn Cortana off and then try turning it on back and check if she talks. Refer to the steps below to turn Off and On Cortana:

• Open Cortana.
• Click the hamburger button in the top left of the window.
• Go to Settings and click on off.
• Follow the same steps to turn it on.
• Check if issue persists.

I would suggest you to refer to the article given below and check if that helps.

Cortana & search

Windows help and learning

Hope this information helps, let us know the status of the issue