Windows 10: I did a windows reset and now my games dont show up in microsoft store

My games don't show up in the Microsoft store however they do show up in the Xbox app. I have looked in my purchase history and all of my purchased games are there but they don't show up in my library. I have tried deleting and reinstalling Microsoft Store, I have reset Microsoft Store, and I've reset my PC. On the Xbox app I have downloaded Sea of Thieves the game, but I'm concerned its only letting me download it because I have game pass when I should own the game. I don't use game pass and only have it because it came free with my new Xbox. So ultimately I need it to show up on the Microsof

:)

 

store game dont work

Hello,

Thank you for posting on Microsoft Community. I understand the inconvenience you are facing. I will certainly help you with this.

• Do you receive any error message?

I would suggest you to try the below methods and check if this helps.

Method 1:

I suggest you to run the Windows Store Apps troubleshooter.

Follow the below steps:

1. Type troubleshooting in the search bar.

2. Select Troubleshooting.

3. Select View all on the top left corner.

4. Click on Windows Store Apps.

5. Follow the on-screen instructions to run the troubleshooter.

Method 2:

I would suggest you to reset the Windows store and check if it works.

Follow the below steps to reset the Windows Store:

1. Press Windows key + R from the
Desktop and click on Enter.

2. Type wsreset.exe and click on OK.

Kindly let us know if you need any further assistance with Windows. We are glad to assist you.

Thank you.

 

Using games from the microsoft store

Based on the results you've obtained, this can be an issue with the Windows Store which affects the digital games you’ve downloaded from it. We suggest manually resetting the Windows Store cache. Here are the steps:

• Press the Windows + R keys to open the Run dialog box.
• Type WSReset.exe and click OK.
• The Store and a command prompt will now open with any message. The command prompt will automatically close after the Store's cache has been reset.

Once done with the reset, kindly click this
link and follow the steps on how to check for updates for apps and games from Windows Store. Search if there are any updates available for the affected game.

Keep us updated with the progress.

 

Microsoft Store Games

Hi Nhan,

For us to make sure that the failed download will be remove from your device, please follow the steps below:

Step 1: Uninstall the game on your device.

Click this link for the steps.

Step 2: Run the troubleshooter for Windows apps.



Check this link for the app troubleshooter.

Step 3: Reset the Windows Store to clear the Store cache.

• Press Windows key + X on your keyboard.   
• Click on Command prompt (Admin).   
• Type wsreset.exe, and then hit Enter.   

Step 4: Reinstall the game again.

To make sure that all changes made will take effect. Here's the link on how.

We hope that this information was helpful. Let us know if you need further assistance.