Windows 10: I do not have the phone number anymore to my main microsoft account and I can not recover...

I have this issue for a very long time sadly, I can not recover my main microsoft account that I used to log in to my windows device as well as for various other things like office or microsoft games. I would happily provide all the required Identity affirming cards along with selfies and everything but I did not find a way to contact an actual support only the contact us page that only navigates you to the form that I fill out but get rejected always.

:)

 

Microsoft account and phone number linked

Microsoft account password recovery requires two verification codes being sent using two different verification methods. Each Microsoft account has at least two verification methods, the phone number and additional email address which are asked and required when you set up a new Microsoft account with a new hotmail.com or outlook.com email or using a third party email.

When the thief who got your phone tries to recover your password, all your verification methods / security info phone numbers and email addresses will be listed for him to select one. OK, the thief naturally selects your phone number, gets the code sent as a text message, and enters it.

But, clicking Next after entering the code he needs to select another security info contact (phone / email) from the list to receive second verification code.

Password recovery is not possible with just your phone, the system is clever enough to make it impossible by requiring two codes being sent to two different phones and / or emails.

You can add as many phone numbers and email address as you wish as security info contacts at https://account.live.com/proofs/mana...&refp=security. I wholeheartedly recommend that you add at least another security email address; if you only have one phone number and one email added, those which were required when you set up the Microsoft account, and that thief got your phone, the recovery would be as impossible to you as it is to him, you both having access to just one of required two verification methods.

 

Account Phone Number

Hi Johnny,

If you didn’t get the security code that was sent to your
phone number, you may still recover your account by filling out the security questionnaire. To help you recover your account, we suggest that you follow the steps provided in this article
when you can't sign in to your Microsoft account.
Once you’re on the page, you may expand and proceed with the steps under the
If you can't get a security code section, and then complete the process.

After completing the steps and if the issue persists, you may continue following the steps given in this article on how to
recover your Microsoft account. Follow the given steps and provide the needed
information to complete the process. Once you’re done, you may check if you’re able to recover your Microsoft account.

Keep us updated about your concern for additional assistance.

 

Microsoft account and phone number linked

Microsoft sends a text to the phone number with a code that you then have to enter to recover your password. They have to be able to receive the actual text message, not just have the phone number.