Windows 10: I don't have access to any of my photos after limited photo access on phone link

I have been trying for an hour and a half now. Phone link keeps asking me for permission even though all the permissions are allowed. I only want to transfer a selected few photos to my laptop but either it doesn't show or every single picture I have in my android shows up. Either the pictures fail to send or even if they are sent doesn't show up in my laptop. I tried to repair and reset but nothing works.

:)

 

Cannot access my photos

Hi Irene,

We regret for the inconvenience caused to you.

To assist you better, we would like to know few answers for the questions:

• 
  How was the data transferred?
  
• 
  On which device is he accessing the photos? Is it on Phone or Computer?
  
• 
  If on phone, from which device did he transferred the Photos and contacts?
  
• 
  Which app are you using to access Photos?
  
• 
  What is the model of the Phone?
  

This might have caused due to:

• 
  The Photos were not transferred properly.
  
• 
  Due to Photos file were corrupt.
  
• 
  May be due to Virus attack.
  
• 
  The format of the Photo is not compatible with your phone.
  

Steps to be taken:

• 
  Restart or Reboot the phone.
  

This steps should resolve the issue, if the issue still persist please let us know if you face any issue related to Windows and we would be glad to help you.

Thank you.

 

YOUR PHONE not displaying photos

Your Phone / Phone Link continues to disappoint, despite the recent update. An article in the latest issue of my favourite magazine states 'Click the Photos Tab to view all the photos on your smartphone ....' . As far as I can see this is nor correct, only a very few Folders which may hold photos are accessed, and not the Folder which has almost all of my photos.

 

YOUR PHONE not displaying photos

What functionality Phone Link (Your Phone) has depends upon the level of support it has for your phone. It seems that mostly Samsung phone have the most support. I have a Samsung S21 5G which works pretty good with Phone Link. The first time and once in a while after that I have to retrieve my phone and give permission for Phone Link to access it. Once that is done Phone Link is allowed to access my phone any time even when the screen is locked. Naturally, my phone has to be in my home and powered on for this to work. Also, WiFi and Bluetooth need to be on. When viewing photos at the bottom of the screen is "Showing up to 2000 photos and screenshots you've taken on your phone.". I only see that about 1300 photos plus an unknown number of screenshots are shown. The exact number is not important because I feel overwhelmed because it shows no information about individual photos or screenshots. I wish they would have separated the two. I find Phone Link most useful for recent photos and screenshots that I want to drag and drop onto my computer desktop. Beyond that it is easier to deal with the photos, screenshots, and albums by connecting my phone to my computer with a USB cable and browsing through them with Windows File Explorer. I can also send and receive phone calls and text messages using Phone Link. Receiving text messages is really nice when I log onto a web site that wants to verify my identity by sending me a text message, After it is sent Phone Link, which is running in the background, causes a pop up notification on my computer screen. That is much easier than having to go find my phone and read it there. Using Phone Link I can also view my phone screen and navigate the screens. I can also run any app on the phone and see it on my computer. At first I wondered why I wasn't hearing and sound. I solved that by pairing the phone with my computer via Bluetooth. In conclusion, I find viewing and copying photos and screenshots using Phone Link is only useful for those that are fairly recent ones. Other than that retrieving text messages is the only other feature of Phone Link to be really useful.