Windows 10: I don't know if my laptop is infected with a virus or if I just have a random error.

Everytime I go online on my laptop, it repeatedly shows me an audit log message that says "error line 21219 the requested action with this object has failed." It also shows a file location. I don't know if this error is caused by a virus or something else.

:)

 

steps taken for infected Pc's.


I was hoping someone could give me a list of step by step instructions you use as a guide to clean virus, malware...etc. so I can keep my PC clean if it gets infected.

thx

 

Infected by mail.ru virus

I reinstalled Java, now its version is 64-bit. We have deleted and cleaned a lot of things. So I think I shouldn't think my PC is infected now. I thought silly about residual files, sorry for that. This infected virus disrupted my psychology. Anyway, is there any step to clean or do something else for harmful file or stuff in my PC?

Thanks.

 

Clean the Virus

Hi,

Virus infection usually happens on a computer when it is exposed to an infected website or removable devices. For us to help you clean the malware on your device, we would need you to answer the following questions:

• Which build and version of Windows are you using?
• Did you encounter any error messages related to having a virus infection on your device?
• What are the troubleshooting steps have you done so far?

In the meantime, we suggest running any available antivirus software on your PC. It would be very helpful to us if you could also provide the result of the antivirus scan process.

Looking forward to your response.