Windows 10: I downloaded a app called ezfn and now I can't open anything or reset my pc even in safe mode

I tried getting it because my friend told me and then it was a virus and now I can't open anything else and it is not letting me reset even is safe mode but when it opened command prompt I tried declining but it still went through and it says I need a administrator to delete some things

:)

 

Safe mode reset

Hi Oliver,

It's possible that your device is set to boot in Safe Mode. I suggest you to follow the below steps and check if it helps.

• Press Windows key + R to open Run Dialog box.
• Type msconfig and hit Enter.
• Under General tab, choose Normal startup if it's not selected already.
• Now, go to Boot tab, uncheck the Safe Boot
  option if it is checked.
• Click OK to save the changes and restart the device to boot in Normal mode.

Hope this helps. Let us know if you need further assistance, we'll be glad to help you.

Thank you.

 

app crashes but not in safe mode

Hello Mahmoud,

When an app is working in safe mode and it crashes when your PC is in normal mode, it means that there's a software conflict or problem that's causing it to crash. To better assist you, kindly answer the following:

• Have you recently installed a new app? We suggest that you uninstall the new app, and check if it helps resolve your concern.
• Do you have any other antivirus software installed on your PC? We suggest that you turn off any antivirus software installed on your PC, and see if you were able to run the app without any issues.
  
• Does it happen to a specific app only (the app mentioned above)? We suggest that you contact the software developer, or post in their forum for better assistance.
  

Please let us know if the issue is resolved or you need any further assistance.

 

Password not accepted in Safe mode

Hi,

Thank you for posting your query on Microsoft Community forum.

Have you tried all the above steps suggested by Sangeeta Sarkar on September 13, 2015.

I would suggest you to provide some information to help you better.

• Are you trying to login the Microsoft account or the Local account in safe mode?
• Did you try with only safe mode or safe mode with networking?
• What is the critical error you are getting?

If you are using Windows 10. To go to safe mode you have to follow the below steps.

If you are able to go to login screen in normal mode try the below steps to go to safe mode with networking.

• 
  At the login screen click on the power symbol.
  
• 
  Hold SHIFT + Click Restart.
  
• 
  After restarting your system, select the Troubleshoot option.
  
• 
  Select advanced options under
  Troubleshoot screen.
  
• 
  Click on Startup Settings.
  
• 
  Click Restart and follow the onscreen steps to go to
  Safe Mode with networking and check if you are able to login.
  

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Please get back with more information, we will be glad to help you further.