Windows 10: i downloaded a important document and now i dont see it . what can i do ?

I downloaded a important document that was sent to my email and now I do not see it . What can I do ? PS. I do not know a lot about computers , so dont make it difficult for me please.

:)

 

Downloads folder is the Documents folder

Hi Chris,

Thank you for posting your query on Microsoft Community.

I suggest you to Restore to Default the folders and document settings and see if it helps.

Step 1:

Please follow below steps and check if it helps.

• Go to Download folder.
• Right click on the Download Folder and go to Properties.
• In Properties go to Location tab.
• In location Tab Click on Restore Default.

Step 2:

Please follow below steps and check if it helps.

• Go to Documents folder.
• Right click on the Document folder and go to Properties.
• In Properties go to Location tab.
• In location Tab Click on Restore Default.

After performing above steps change the settings as you required and check if it helps.

Hope these information helps, please get back to us for future support, we’ll be glad to assist you further.

Thank you.

 

Lost documents after Windows update.

Here are two suggestions:

• Have a look in the folder C:\Windows.old\Users\MjKoval\Documents.

Implement a robust backup scheme. If you have very important documents then they must be stored on two independent media.
Do not wait until they are lost.

 

downloading a scanned document

Hello Pamela,

To better assist you with your concern, I'd like to know the following:

• Confirm which build is currently installed on your device. To check, follow the steps below:

• Press Windows key + R, then type in winver.
• Click OK.

• Were there any recent changes made prior to this issue?
• Are you getting any error messages?
• Please clarify if you're downloading the attached document via Mail app or browser?

Looking forward to your response.

Regards.