Windows 10: I downloaded a movie from the microsoft store as a buy, and after downloading it; the play...

See above-I already described what happened. Answer me please.

:)

 

Can't download the movie I purchased for rental.

Hello,



Thank you for writing to Microsoft Community Forums.



I suggest you to follow the steps mentioned below to download rented movies offline and check if that helps.

Steps:

1. Select the movie you want to rent and click on
   rent option.
2. Login using Microsoft account.
3. Once you have signed in, you will have two option
   to stream or download movies to this device to watch offline.
4. Select download movies to this device to watch offline and click on next.
5. After Choosing the Next option and you will be asked for the payment option.
6. Once the payment it done, open Movies & TV application to download the movie.

You will be able to watch the movie offline from
Movies and TV application. When you rent, the viewing period is 14 days from the time of your order or 24-48 hours from the time you start to watch (depending on the content you select), whichever comes first.



If you still facing issues downloading the movies after following the above steps. I suggest you to follow the troubleshooting steps mentioned below, to fix issues with Microsoft store.



Steps:

• 1. Open store application on your pc.
  2. Click on the ellipses on right top corner of the screen.
  3. Logout and login back.

Hope it helps.



Sandeep Kumar M

Microsoft Community – Moderator

 

Downloading movies bought in Microsoft Store?

Hello Nick, sorry about your problems. My name is Marco and I will do my best to help you.

Yes, you should be able to download movies that you have purchased from the Microsoft Store as MP4 files or other file types onto your hard drive.

To download a movie from the Microsoft Store:

-Go to the Microsoft Store and sign in with your Microsoft account.

-Navigate to the movie that you want to download and click on it to open the movie's page.

-Click the "Buy" or "Rent" button to purchase or rent the movie. If you have already purchased the movie, the button will say "Play."

-After the purchase is complete, the movie will be added to your Microsoft Store library.

-To download the movie, click on the movie's cover art in your library to open the movie's page.

-Click the "Download" button to start the download process.

-Select the desired file type and quality for the download.

-Choose a location on your hard drive to save the downloaded file.

-Click the "Save" button to begin the download.

 

Unable to rent or buy Movies from Microsoft store

Hello Josh,



Thank you for writing to Microsoft Community Forums.

1. Do you receive any error while buying or renting Movies?
   
2. Were you able to buy or rent movies from Microsoft store with the same Microsoft account previously?
   
3. Have you tried using the Microsoft store website to buy or rent movies?
   

I suggest you to follow the steps mentioned below and check if that helps.



Method 1:



Verify the region, date & time settings.

1. Press the Windows key + I to open Settings.
   
2. Tap or click Time & language.
   
3. Select either Date & time or Region & language and check all settings.
   

Method 2:



Reset the Microsoft store app.

1. Press Windows key + R. This will open
   Run. Alternatively, you can go to Start and search for ‘Run’.
   
2. In Run dialog box, type ‘wsreset’ and hit enter.
   

For more information you can refer the articles
limits on the money in your Microsoft account and

How to buy or rent Movies & TV content on Windows 10.



Also, for a quick status check the payments option under your Microsoft account, you can also contact our

customer support team.



Hope it helps.



Regards,

Prakhar Khare

Microsoft Community – Moderator