Windows 10: I downloaded video from microsoft store and can play the video

I downloaded video from microsoft store and can play the video There is a message We cant open VIDO Name This may be because the file type is unsupported the file extension is incorrect for the file is corrupt I am using microsoft media player and the file is MP4 with extension MP4 there is a code 0xC00D36C4

:)

 

video not playing

Hi,

Thank you for writing to Microsoft Community Forums.

1. May I know, which video player you are using to play the video?
   
2. Are you able to play the video on any other computer?
   
3. Are you facing the issue with only specific video or with all the other videos?
   

This issue could also occur when the USB or SD card is corrupted when you have transferred the video.

Try the troubleshooting methods provided below to further narrow down the root cause of the issue.

Method 1: Try a different video player.

1. Try to use a different USB to transfer the video, if you are playing it on other computer or device.
   
2. I suggest you to try a different video player and check if it plays.
   
3. You can also check on different device or computer.
   

Step: Run Windows Media player troubleshooter.

1. Press Windows + R key on your keyboard together.
2. Copy and paste the below command and run each at a time and follow the onscreen instruction on the troubleshooter
3. msdt.exe -id WindowsMediaPlayerConfigurationDiagnostic
4. msdt.exe -id WindowsMediaPlayerLibraryDiagnostic
5. msdt.exe -id WindowsMediaPlayerDVDDiagnostic
6. Reboot the computer and check.

If you still face the issue, reply to this post with more information.

Hope it helps,

Amit Sunar

Microsoft Community – Moderator

 

Microsoft Photos doesn't play Video

Hello Sat,

App compatibility is a primary factor that we have to consider why you are experiencing this issue. To gain a better grasp of your concern, we need to gather the following information:

• Have you made any recent changes to your computer prior to the issue?
• Are you getting any error message?
• Have you tried playing the video with a different application?
• Does the issue happen to all of the videos you're trying to play?

Meanwhile, I suggest performing the troubleshooting steps in this
article and see if it makes any difference.

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.

 

When playing downloaded videos on laptop, it lags.

Hi Nelson,

Thank you for posting in Microsoft Community.

I understand that the videos are playing with lag in every player. We will help you.

To assist you better, I suggest you to answer the below questions.

• What is the make and model of your PC?
• From where did you update the display adapter?
• Did you check playing in Windows media player?
• Which file format are you trying to play?
• Is the issue specific to the Video or all the videos?

Please post to us with more information to help you better.