Windows 10: I face issue trying to buy smth in Store

When I click on “buy”, the page keeps reloading and I can not buy a products. However I can download free apps without any issues

:)

 

I can't sign in windows store and I can't use acount microsoft to sign in windows

Hi,

Apologies for the late reply. Are you still facing the issue?

If yes, Please follow below suggestions:

What happens when you try to sign to Windows Store?

Please give us the complete error message if any.

For Windows store issue you may refer the following suggestion:

I would suggest you to refer to the following steps:

• 
  Press Windows +R Keys to open Run command
  
• 
  Type wsreset.exe and hit enter
  

Now, try to open store and see if that helps.

 

Issues with Microsoft Store.

Hello,

Thank you for writing to Microsoft Community Forums.

In-order to get more clarity on this issue and to assist you with appropriate troubleshooting steps, reply with answers to the below questions:

1. Are you referring to a credit/debit card or a Microsoft gift card?
   
2. Are you facing issue while adding a card or while making a payment through the card?
   
3. What exactly happens when you try to use the card?
   
4. Are you receiving any error messages?
   

If you’re having trouble buying something from Microsoft Store, here are some basic steps that you can try to get things working again. I would suggest you to follow the steps mentioned in the article on
Troubleshoot problems when paying for something from Microsoft Store.

For additional information, you may also refer the article on
Microsoft Store help and check if that helps.

We await your response.

Regards,

Sandeep Kumar M

Microsoft Community – Moderator

 

How do I fix or reinstall the windows store (beta)?

Hi,

Thank you for posting your query on Microsoft Community.

Are you facing any issues with Windows store?

If you’re facing any issues then I suggest you to follow the below steps:

First I suggest you to reboot the system and check if it helps:

If the issue persist then try the following steps from the below Microsoft help article:

Troubleshoot problems with an app

http://windows.microsoft.com/en-US/windows-8/what-troubleshoot-problems-app

If still the issue persist then I would suggest you to clear the store cache:

You may try these steps to clear the Store cache and check if it helps:

• Press the “Windows Logo” + “R” keys on the keyboard.
• Type “wsreset.exe” and press “Enter”.
• Reboot the computer and then check if you still face this issue.

Hope this information helps and let us know the status of the issue we will be glad to help you.

Thanks.