Windows 10: I fixed my issue on my own and wanted to know how to close an open Helpdesk Ticket myself?

Already fixed wanted to close my open ticket and see no option to do so.TNr. #7036588940regards

:)

 

I purchsed a $499 support ticket but never received a ticket number, The issue is unresolved but the order history shows the support issued is closed.

I purchased a $499 support ticket but never received a ticket number, The issue is unresolved but the order history shows the support issue is closed. What should I do? Either want refund or issue resolution but I cannot figure out how to get back in touch with MS. Calling telephone is not productive because of communication difficulties. I have and order number but not a ticket number.

 

Microsoft support is closing tickets without helping customers??

As the name suggests I am having a terrible time getting my ticket addressed.

Around the start of the month I opened a ticket as my graphics card died and I had to replace it.

After doing so I replaced my boot drive with a new one I had laying around and re-installed windows 11.

Now I cannot activate the product I paid for.

I reached out to Microsoft and opened a ticket about the issue.

never head anything back and the last correspondence I received was about them closing my ticket and marking the issue as resolved even though it certainly is not.

I have spent the last hour and a half calling every number I can find for Microsoft support and they all say the same per-recorded message "if you wish you cancel your account you can do so online at account.microsoft.com. Thank you for calling Microsoft have a good day" Then it hangs up.

This is so incredibly aggravating and the absolute worst customer service I have ever experienced.

Is there any way I can reach out to support and get this ticket opened back up and resolved?

 

Open Support ticket left - cannot get response or open new ticket

I have a very frustrating situation.

I opened a support ticket 4 days agao as my son's account has an issue on it which I believe is server side and needs technical support to fix.

I was told I would get a phone call back within 24 hours, but never did. The ticket was left open, and I can still get into it, and send messages, but it is now being ignored, in spite of posting a good few messages, I have had no reply since the initial message exchange.

I have tried phoning the UK MS support phone number I fond (0800 0260329), but cannot get through to anyone on that, I just get told to go raise a ticket online.

If I try to raise a new ticket, I cannot, it just dumps me back into my open but ignored ticket.

Does anyone know how I can get some response? Is there another phone number I can call? Another way to escalate this.

This is an unbelievable situation...!!!

Thanks for any advice.