Windows 10: I get an intermittent issue while playing videos - happens both online in browsers or...

When I play a video, either through a browser or using a local app, it will play for a few minutes then suddenly the sound is replaced with a clicking patter, This is NOT a digital distortion/click and pop that you commonly hear...The video continues playing, and this clicking begins...it is a consistent pattern, and only seems to stop when I close the application.I also noticed that my videos will sometimes slow way down for no reason.I have Windows 10 proVersion 2004OS build 19041.92856 GB RAMDual Core i7-6700 3.40Ghz

:)

 

video issues

Hi Greg,

It is possible that the reason why you're experiencing problems playing a video and it does not show the content is due to corrupted or outdated video drivers. To assist you better, we'd like to gather more information:

• Have you made any recent changes prior to this issue?
• Does this happen when using Facebook through a web browser or Facebook app?
• Since you've mentioned that this happens with Facebook, does this also happen with other applications or if you're using a browser, does this happen also when playing videos in different website?
  
• Have you tried using another browser and check if the issue still persists?
• Have you tried updating your video drivers?

Meanwhile, we suggest that you check for the latest update for your video drivers by performing the steps in this article by clicking on this
link.

If you're accessing Facebook through a web browser, we suggest that you check for updates and try clearing its cache and cookies.

If you're accessing Facebook through the app, try uninstalling then reinstall it and check if the issue still persists.

Keep us posted if you need additional help.

 

Issue with playing online videos

Hi,

Thank you for contacting Microsoft Community. I understand that you have an issue with playing online videos.
I will surely help you to fix this issue.

To understand the issue better, I would need more information from your end.

• Which web browser are you using?
• Do you face this issue on all the web browsers?

This issue could have occurred due to incorrect Internet Explorer settings.

If you are facing this issue on Internet Explorer 11, I suggest you to try these steps and check if it helps.

http://windows.microsoft.com/en-us/internet-explorer/videos-dont-work#ie=ie-11

Warning: The Reset Internet Explorer Settings feature might reset security settings or privacy settings that you added to the list of Trusted Sites. The Reset Internet Explorer Settings feature might also reset parental
control settings. We recommend that you note these sites before you use the Reset Internet Explorer Settings feature.

Hope this information helps. Reply to the post with an updated status of the issue so that we can assist you further.

 

KB3149135 and KB3163018 causing Youtube (or other videos) unable to play at full screen mode.

To your questions:

Before we assist further, I would like to ask you a few questions:

• 
  Which browser are you using to browse YouTube videos (Edge, Internet Explorer, other
  
  • All: Chrome, Edge, IE.
• 
  Did you check if similar issue persists on browsing YouTube videos on other browse
  
  • Yes, happens on all browsers.
• 
  Does the issue occur on playing videos saved in the system drives?
  
  • No, only online videos on browsers.

I tried your suggestion twice to uninstall the drivers and reinstalling it again, didnt work.

I also tried installing the update in clean boot, also didnt work.

I am sure it is not a browser issue. Here is my debug:

I went one step further.

Upon installing the 2 updates, I uninstalled security update KB3163018 only, and i was able to play full screen mode again. BUT, problem is Windows keeps forcing me to install KB3163018 every time!!! And when this KB3163018 is installed, my youtube can't
play full screen mode again. And I have to go programs feature to uninstall this update everyday! Please help address this issue. Thanks!