Windows 10: i get errror blue screen with code is : VIDEO_DXGKRNL_FATAL_ERROR, please help me

i get error on my laptop acer aspire 7 and i can't fix that, please help me !

:)

 

Scan for hardware changes causes blue screen error VIDEO_DXGKRNL_FATAL_ERROR

Hi,

Thank you for contacting Microsoft Community. I will surely help you to fix the Blue Screen error.

The bug check VIDEO_DXGKRNL_FATAL_ERROR indicates that the Microsoft DirectX graphics kernel subsystem has detected a violation.

To understand the issue better, let me know what is the make and model of the computer?

Method 1:

I suggest you to uninstall and re-install latest graphics driver from the computer manufacturer website and check if it helps.

Method 2:

If the issue persists, I suggest you to try the steps in the following article which will help to fix common Blue Screen errors. Check if it helps.

Resolving Blue Screen errors in Windows - Microsoft Support

Hope this information helps. Reply to the post with an updated status of the issue so that we can assist you further.

 

Blue screen - VIDEO_DXGKRNL_FATAL_ERROR

Hello!

One of our employees ran into a blue screen with stop code: VIDEO_DXGKRNL_FATAL_ERROR.

I asked them to send me their mini-dump files in order to diagnose the issue. Thank you for your help.

Dell / XPS 15 9560 (MFG YR 2017)

Minidump.zip

Regards, Luis Orozco.

 

Blue Screen

Hi,





Blue screens could be caused by problems with your computer’s hardware or with its driver. Still, we
would like to know more about the issue. Please clarify the following:

• Did you get a STOP code?
• Did you install any hardware or driver recently?

For basic troubleshooting steps to resolve blue screen errors, we suggest checking out this
article and simply follow the steps.



Feel free to contact us if you need further help.