Windows 10: I got a black screen login into an unfinished user account

so my husband factory reset a laptop we bought from a friend. he made himself the admin and started to add me as a user but didn't finish it. I went to login in and showed me as a user and let me put in my password and now the screen is black with only the mouse on it. ctr+alt+delete doesn't work or the Windows key + P

:)

 

User accounts / login screen

Hello, I have two issues and I suspect they are related.

I am using Windows 10 version 1909.

Ultimately, I want to disable the login screen when starting windows.

I have unchecked the box that asks for a password under netplwiz, and unchecked the box for password login under power and sleep settings.

I am still asked to login when I start windows. I suspect this is because there are two user accounts.

One user account is just user, which is what I use. The other is my name, John, which I must have set up when I was installing windows and I don't remember the password for.

I tried to delete the John account so it would just login automatically to the user account, but when I go under user accounts after typing in systempropertiesadvanced under the run command, I don't see this "John" account.

So in short, I have done all the things that a simple google search would suggest for me to disable the logon screen following a restart, but to no avail. I suspect this is because of a second user account for which I don't know the password, but I can't seem to find this account anywhere to delete it.

Any suggestions? Thank you for your time!

 

login screens

goto CONTROL PANEL/ USER ACCOUNTS then you have to remove all the other accounts except for the one you logon with....then restart...it should bypass the login tho it will still show the screen for it...it will continue to load windows...good luck*Rockout :rockout:



edit:: it asks for a login when there are more then one accounts..or if you set a pw to your login name...

 

Black screen after login - other user gets logged in background

So I got these two issues, don't know if these are related. At least second must be a bug or other conflict between accounts etc.

1. Black screen appears after admin login, lasts about 6 minutes before desktop appears. And note: black screen appears only for the admin login, other basic user account logins shows desktop in less than 10 seconds from login.
2. When switching of or rebooting from any account logged in, windows complains that there is another user logged in. Whatever has happened, there hasn't be a physical typing login of any other user. I started to see and realize this because my other family accounts has tried to switch of this PC but didn't notice that note of other user logged in and left the PC in that state without clicking don't mind; I see this when I log in next day with admin login details and switching off this other user note appears. And this happens also verse vice, just like admin gets logged in in background without me getting really logged in.

I got from Microsoft Finland community support advise that I should create a new admin account and then destroy current admin. But that would be a big mess because I have the whole MS family based on control from my current admin account. Also too many other services are depending of the control from this current admin account as Office 365 home accounts and security software.