Windows 10: I got a lot of problems on my new reseted microsoft gaming pc.

Hi,

I have a lot of problems progressing my reseted gaming pc.

The problems are stressful to solve,
The Account Icon keeps disappearing from my settings
My Gmail Outlook account isn't getting accepted to the policy It doesn't let anything accept that account at all
I can't log on to any other accounts when I used my Gmail outlook account.

Please help me with this, I had this almost for 2-3 months now.

:)

 

Disney magic kingdom game, levels got reset to beginning.

Hi Marva,



Thank you for writing to Microsoft Community Forums.



We can imagine how upsetting it could be when game resets to beginning level. We would suggest follow the steps mentioned below and check if it helps.

1. Launch game app.
   
2. Go to Options (the top right corner) > Connect.
   
3. You should be able to find two options to restore your game progress as shown in the picture below.
   
   
   
4. You can try and connect to either of the options and check if you are able to access your game progress.
   

However, as the issue is with in-game progress being reset and irrecoverable saved game data, if the issue still persists, we would suggest you to post your query in
Gameloft support Forums for better assistance.





Regards,

 

Microsoft Sudoku Daily Challenge game crashes during the game.

Hi LJamesBlythe,

Having a corrupted game file is one of the potential reasons why Microsoft Sudoku crashes when playing. To help you resolve this concern, I need to gather more details. Kindly answer the questions below:

• When did the issue start?
• Are you experiencing this concern with all of your games?
• What are the troubleshooting steps you have done so far?
• Have you tried uninstalling and reinstalling the affected game?

In the meantime, I suggest that you perform the troubleshooting steps below:

Step 1: Run the troubleshooter for Windows apps using the link below. This can help remove problems with an app from Microsoft Store.

Click here

Step 2: Check for updates for apps and games from Windows Store. Kindly click the link below to proceed:

Check for updates for apps and games from Windows Store

Step 3: Delete Temporary files. This will help delete temporary files that have been stored on your computer.

1. Click Start and click Settings.
2. Select System.
3. Select Storage.
4. Select This PC.
5. Click Temporary files.
6. Choose Temporary files.
7. Click Remove files.

Step 4: Reset the game from the Settings menu.

1. Click Start and click Settings.
2. Select System.
3. Select Apps and features.
4. Find the game and click Advanced options.
5. Click Reset. You need to restart your computer to let the changes take effect.
   

Kindly update us with the results, so that we can assist you further.

 

Microsoft ultimate game is not loading?

Hi Surendra Singh Batra,

There's a lot of possible reasons why the Microsoft ultimate game is not working. One of which is having a corrupted game file. To help you resolve this concern, I need to collect more information. Kindly answer the questions below:

• When did the issue start?
• Are you experiencing this concern with your other games?
• Have you made any changes on your computer prior to this concern?
• What are the troubleshooting steps you have done so far?
• Have you tried uninstalling and reinstalling the affected game?

Meanwhile, I suggest that you run the troubleshooter for Windows apps using the link below. This can help remove problems with an app from Microsoft Store.

Click here