Windows 10: I got a new laptop 2 days ago and today it randomly restarted..

I thought it might have been some more updates I forgot to reschedule or something, but nothing came up about that. It simply restarted. I looked in my event viewer and this is what I found:

Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: 124
P2: 0
P3: ffffc08f5c9fc8f8
P4: 0
P5: 0
P6: 10_0_16299
P7: 0_0
P8: 768_1
P9:
P10:

Attached files:
\\?\C:\windows\Minidump\071218-30343-01.dmp
\\?\C:\windows\TEMP\WER-32343-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER87E3.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8A73.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8AD2.tmp.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_124_9f5c3e8b2f79646d5a40f497f56ce451e5fd96_00000000_cab_1c66af51

Analysis symbol:
Rechecking for solution: 0
Report Id: b2bff825-e047-4cbe-b450-30d9730a0efd
Report Status: 2049
Hashed bucket:


Should I take the laptop back? I haven't had any other issues bar this random restart, and the screen didn't go blue or anything, literally just restarted. It is working fine now but I am worried my laptop has a hidden error. Should I take it back and explain what happened do you think? I have 2 years warranty but I am worried as I need the laptop this week for school.

:)

 

Installed Windows 10 2 hours ago. Laptop stuck on "Restarting

Installed Windows 10 2 hours ago. Laptop stuck on "Restarting". Any suggestions on how to rectify?

OP - Jo_R

 

Laptop keeps randomly restarting

Hi Alex,

Your Windows 10 laptop may have encountered a system conflict that may have caused your laptop restart randomly. For us to help you with your Windows 10 concern, kindly answer the questions below:

• Have you made any recent changes to your computer prior to this issue?
• What is the current build and version number of your Windows 10? To check, press the Windows key, type
  winver, and press the Enter key.
• What troubleshooting steps have you done so far?
• Do you have a third-party antivirus software installed?

We'll be waiting for your response.

 

Mouse stopped working 2 days ago

Hi,

There are a lot of possible reasons for this matter to occur. One possible cause is your
drivers
might be
outdated
or the issue is within the
device/hardware
itself. However, we need to make sure that it is the case. To isolate the issue, we have
some questions for you:

• 
  Were there any changes made before the issue occurred?
  
• 
  Have you tried downloading and installing the latest driver update available in your computer/laptop manufacturer's
  website?
  
• 
  Have you tried using the device to another computer?
  
• 
  What troubleshooting steps have you done so far?
  

We suggest that you perform these
methods of troubleshooting
and check if there are any changes:

Method 1: Run Hardware and Device Troubleshooter.

To run the Troubleshooter, follow these steps:

• 
  On the search bar, type
  Troubleshooting
  and hit
  Enter.
  
• 
  Choose
  Hardware and Sound.
  
• 
  Click on
  Hardware and Devices
  to run the
  Troubleshooter.
  

Method 2: Update your drivers.

To know how to update your drivers, click
here.

Method 3:
Run SFC Scan.  

SFC
will
scan
and
run
an
automatic repair
to any
corrupted system files
that it will detect. We suggest that you perform it twice. To run an
SFC scan, follow these steps:  

• 
  Run
  Command Prompt as Administrator.  
  
• 
  Type
  sfc /scannow
  and hit
  Enter.   
  

If the issue persists, we suggest that you contact your
Device Vendor manufacturer
for further assistance.

Update us on how it goes.

Regards.