Windows 10: I got infected with a virus and it disabled access to all antivirus software.

I got this virus when I downloaded microsoft visio program from a website, When I run the setup and finished installing, my laptop suddenly opens and close command prompt a few times and restarted by itself and when I open chrome I see a new tab and it said humisnee.com theres nothing in the tab just white.So then I tried to download malwarebytes to get rid of the virus, but the software cant run it said "unable to connect service" so I go ahead and download another antivirus software like bitdefender,avira,avg,etc. and got the same problem too. Also my windows defender virus and th

:)

 

Clean the Virus

Hi,

Virus infection usually happens on a computer when it is exposed to an infected website or removable devices. For us to help you clean the malware on your device, we would need you to answer the following questions:

• Which build and version of Windows are you using?
• Did you encounter any error messages related to having a virus infection on your device?
• What are the troubleshooting steps have you done so far?

In the meantime, we suggest running any available antivirus software on your PC. It would be very helpful to us if you could also provide the result of the antivirus scan process.

Looking forward to your response.

 

steps taken for infected Pc's.


I was hoping someone could give me a list of step by step instructions you use as a guide to clean virus, malware...etc. so I can keep my PC clean if it gets infected.

thx

 

error code: 0x80070057, The paremeter is incorrect, No access to web credentials on Windows 10

Hi Alan,

Thank you for replying and apologize for the delay in response to your issue.

Try the below troubleshooting steps and check if it helps.

Step 1: Disable the third-party anti-virus software.

NOTE: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software,
you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.

If the issue still persists, I suggest you to uninstall the third-party anti-virus software.

Step 2: I suggest you to scan your device for virus using
Microsoft Safety Scanner
and check if it helps.

Note: Data or files which are infected by malware might be beyond cleaning and have to be deleted entirely to maintain the integrity of your system, which means there might be a potential for data loss.

Step 3: I suggest you to install the pending updates on your device and check if it helps.

Steps:

• Connect to the internet.
• Press Windows key and type
  updates.
• Click on Check for updates.
• Under Windows Updates, click on
  Check for updates.
• Try to install the updates being shown.

Hope it helps. Reply to the post with an updated status of this issue for further assistance.