Windows 10: I got malware on my laptop and now it won't boot up normally or in safe mode

Discus and support I got malware on my laptop and now it won't boot up normally or in safe mode in Windows 10 Software and Apps to solve the problem; I have a TUF Gaming FX505GE laptop and I somehow got malware and it doesn't let me boot windows neither in normal mode or safe mode.I've tried... Discussion in 'Windows 10 Software and Apps' started by DavidV24, Jan 8, 2022.

  1. DavidV24 Win User

    I got malware on my laptop and now it won't boot up normally or in safe mode


    I have a TUF Gaming FX505GE laptop and I somehow got malware and it doesn't let me boot windows neither in normal mode or safe mode.I've tried launching it from start-up settings tab,I've tried the command prompt method,and it all leads me back to the automatic repair screen.I'll leave some images here of what I get when i try to launch safe mode.That is what I get instead of safe mode with networking.I can't seem to find any other way to fix this so please help me out.Thank you and have a nice day

    :)
     
    DavidV24, Jan 8, 2022
    #1
  2. coopfab Win User

    Cannot Enter Safe Mode / Computer boots normally

    I'm running Win 10 Pro 1903.

    Here are the steps I have taken to get into safe mode: Start button, settings, update and security, recovery, advanced startup, troubleshoot, advanced options, startup settings, restart. The computer boots normally, not in safe mode. Any suggestions would be most helpful. Thanks in advance for your help and interest. .
     
    coopfab, Jan 8, 2022
    #2
  3. Can't boot into Normal/Safe Mode with Networking, only safe mode...

    Good Evening,
    I could do with some pointers on resolving an issue. I can only boot into windows in safe mode in Windows 10. Normal mode and safe mode with networking doesn't work. The problem occurred after a windows update. I have removed the latest updates that were installed and cleared any pending ones but it still won't boot properly. I have also run the troubleshooter and tried to recovery to an earlier date which also doesn't work.
    The laptop is a HP ENVY 17 notebook. At boot it just gets to the HP logo with the circular loading icon and no further and can only boot it into safe mode. Can anyone recommend the next steps? I have also tried the following;

    • stopping startup items
    • uninstalling hardware drivers
    • removing recent software
    • running troubleshooters at boot
    • sfc scan
    • diagnostic/selective startups with minimal services running
    Would the fact that I cant boot into Safe Mode with Networking imply its a network driver related issue?
    Bit of a dead end really, any help would be much appreciated
    Kind regards
    Trevor
     
    trevstonbury, Jan 8, 2022
    #3
  4. I got malware on my laptop and now it won't boot up normally or in safe mode

    PC stuck in Safe mode, unable to boot to Normal mode.

    Hi,

    Thank you for posting on Microsoft Community. I understand the inconvenience you are facing. I will certainly help you with this.

    I appreciate if you could answer few questions to narrow down the issue and to provide you better assistance.

    • What error do you get when you try to boot in normal mode?
    • Did you entered Safe mode through Windows Recovery Environment or through System Config?


    I suggest you to try the below given steps and check if it works:



    • Press Windows key + R and type msconfig and hit enter.
    • On the General tab, tap or click the Normal Startup option.
    • On the Boot tab, uncheck all the option under Safe mode.
    • Tap or click OK, when you are prompted to restart the computer, tap or click Restart.


    Please post back with the results and the information asked, we will be glad to assist you further.

    Thank you.
     
    Parth P Patel, Jan 8, 2022
    #4
Thema:

I got malware on my laptop and now it won't boot up normally or in safe mode

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