Windows 10: I got the blue screen error and it tells me that Microsoft is collecting error info for...

I installed two new sticks of ram and then turn on my PC. My monitor will not stay on it goes to sleep so I turned my PC off then I took out the sticks of ram to see if it would work and it did so I got a idea I went into my bios and turned off XMP profile for my original sticks of ram. So far everything was working fine so I turned my PC off and tired installing the new sticks of ram. It actually started to work my PC and monitor worked so I went to update bios I thought I could turn back on the XMP profile but turns out it you can't and now monitor not working so I turned off my PC and turne

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blue screen error

Hi Charles,

Welcome to Microsoft Community and thank you for your interest in Windows 10.

• What is the exact error message are you getting?

I suggest you to follow the troubleshooting steps from the below article and check if it helps.

http://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors

Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.

 

Error. Blue Screen

Hi,

In addition to the above mentioned solutions by Community members, I would like to add the following:

Before we proceed I would like you to answer the following question:

• 
  What is the make and model of your computer?
  
• 
  Did you make any changes prior to the issue?
  

The issue might occur due to Viruses, or something changing/deleting in Registry Files, a failure during Bootup, or a corrupt file which could be due to age of a computer or viruses or somebody tampering with files.

I suggest you to follow the step below:

Step

I suggest you to refer the article below and check if it helps:

Troubleshoot blue screen errors

Resolving Blue Screen errors in Windows - Microsoft Support

Please get back to us with updated status, we will be happy to assist you.

 

November updates blue screen Error

Hi John,



Welcome to Microsoft Community and thank you for posting your query.



To understand the issue better, please provide us more information.

• 
  Are you using any third party software for chatting?
  
• 
  Which anti-virus program are you using?
  

For now, I suggest you to go to the below link and try the steps.

Troubleshoot blue screen errors

Resolving Blue Screen errors in Windows - Microsoft Support



Please get back to us with the status, we will be glad to help you.