Windows 10: i got this erorr while i check Reliability Monitor. This error repeats many times. How can...

DescriptionFaulting Application Path: C:\Program Files\Intel\iCLS Client\IntelPTTEKRecertification.exeProblem signatureProblem Event Name: APPCRASHApplication Name: IntelPTTEKRecertification.exeApplication Version: 1.45.447.1Application Timestamp: 58b05d51Fault Module Name: StackHash_d428Fault Module Version: 10.0.19041.4355Fault Module Timestamp: 35a939aaException Code: c0000374Exception Offset: PCH_A3_FROM_ntdll+0x000000000009DC04OS Version: 10.0.19045.2.0.0.256.48Locale ID: 1033Additional&nbs

:)

 

Cortana Error in Reliability Monitor

Hi,

I appreciate you for trying some steps in order to get the issue fixed.

If you don't find any error with Cortana, and the issue is only with reliability monitor projecting an error with Cortana. I would then request you to perform DISM and check if the issue is removed.

• 
  Press Windows key, and type CMD in search. Right click on CMD and click on Run as administrator.
  
  • 
    In command prompt, type the following commands and press Enter after each command:
    
  • 
    DISM.exe /Online /Cleanup-image /Scanhealth
    
• 
  DISM.exe /Online /Cleanup-image /Restorehealth
  
• 
  Close the command prompt and restart the PC and check if it works.
  
  
  

Please revert if you face any issues with reliability monitor.

 

Reliability Monitor - View All Problem Reports Empty

If the SFC scan and system restore didn't resolve your concern, then we proceed in resetting your Reliability monitor's database. Here are the steps on how to:

Disclaimer: In resetting the data base, any information that were initially recorded will be deleted and the Reliability Monitor may require 24 hours to generate a new set of historical data.

• Copy this text on a Notepad. It's a command to reset Reliability Monitor.

reg add "HKLM\SOFTWARE\Microsoft\Reliability Analysis\WMI" /v WMIEnable /T

REG_DWORD /D 1 /F

del /f /S /Q /A "%ProgramData%\Microsoft\RAC\PublishedData\*"

del /f /S /Q /A "%ProgramData%\Microsoft\RAC\StateData\*"

@Echo off

FOR /F "tokens=1,2*" %%V IN ('bcdedit')

DO SET adminTest=%%V

IF (%adminTest%)==(Access) goto noAdmin

for /F "tokens=*" %%G in ('wevtutil.exe el') DO (call :do_clear "%%G")

echo.

echo

goto theEnd

:do_clear

echo clearing %1

wevtutil.exe cl %1

goto :eof

:noAdmin

exit

2. Save and name the file as resetRM.bat

3. Right-click and select Open. If prompted for a UAC, then click Yes.

Note: You must be the admin of your Windows to open the file.

4. Once you select Open, you'll see a set of commands running inside

the command prompt to reset Reliability Monitor.

If in case you don't find Reliability Monitor in a reset condition, then repeat the steps 3 & 4. Reboot your device and this time it should reset the Reliability Monitor.

Once done with the steps, allow 24 hours and relaunch the reliability monitor. Check if your concern persists.

We'll appreciate if you can send us an update.

 

Reliability Monitor - View All Problem Reports Empty

Hi Ryan,

Windows update can reset your system settings and could've affected the information on your reliability monitor. To help us scan and fix your concern, we suggest that you run an sfc scan. Here are the steps on how to:

• Press Windows
  
  
  key +
  X key.
• Click Command Prompt (Admin).
• Type in sfc /scannow.
• Press the Enter key.

Once done with the scan, try to re-launch your reliability monitor and check if information is now available. If the concern persist, you can restore from a system restore point by clicking this

link.

Let us know if you need further assistance regarding your reliability monitor concern.