Windows 10: I had a third party AV installed called Guardian and now I cannot access the "Virus and...

Hello everyone, I downloaded "Guardian" an okay-ish third party AV software. I have deleted it since this happened. I noticed whenever I tried to click on "Virus and threat protection", it said "Page not found your IT administrator has limited access to some areas of this app, and the item you tried to access is not available. Contact the IT helpdesk for more information." Please help me.

:)

 

3rd party AV program

The message you are describing may be observed if another antivirus program is still installed or there are remnants of a third party antivirus program still installed.

https://support.microsoft.com/en-us...b59cebc4f24/how-to-protect-your-windows-10-pc
Note the statement "If you want to use Windows Defender Antivirus, uninstall all of your other antivirus programs and Windows Defender Antivirus will automatically turn on. You may be asked to restart your device."

Go to Security and Maintenance, look in 'Security' and see what program is listed under Virus Protection. Windows Defender will not be enabled and functioning properly if there is a program other than Windows Defender listed.

For further information see the reply of quietman7 in Redirecting

You may want to try the steps recommended in Problems
starting Windows Defender in Windows 8/8.1/10 to include running SFC, scanning for malware with Malwarebytes and running the software removal tools for any security software (Avast,
AVG, McAfee, Norton, whatever) that may have previously been on the computer followed by a reboot? List of
anti-malware product removal tools

And see Configure Windows Defender in Windows
8, 8.1 and 10

If you can't resolve this issue suggest you post back in this thread and provide additional information.

Regards…

Top 10 Ways PUPs Sneak Onto Your Computer. And How To Avoid Them. - Emsisoft | Security Blog

 

3rd party AV program

I'm trying to turn-on Windows Defender and I receive a message to uninstall 3rd party AV program. How do I identify the 3rd party AV program
installed?

 

W10 can connect to wider internet but cannot access web pages

I have an odd issue with my W10 laptop linked to Sky broadband in the UK via wifi using a Sky router. The effect is that while I can actually access the internet (I can send and receive emails using Outlook and can connect to other machines using TeamViewer) I cannot access any web site (Google, BBC etc). There is no specific error message, merely that the access request timed out and a suggestion that it may be to do with proxy.

I have tried the following:

1. Other systems (W10 and ios) can access web sites using the same Sky router (therefore probably not a router problem)
2. I have sent and received emails using Outlook, so the broadband connection is working (probably not a Sky problem)
3. I have tried two different browsers (Firefox and Edge), no connection (not a browser problem)
4. I am using Windows Defender and have:
   1. Made sure that Firefox is in the list of allowed systems in its Firewall, no connection after a reboot
   2. Turned off the Firewall and tried again - no connection

My next step will be to re-install Windows, but has anyone got any other suggestions? Could it be some sort of virus (I have carried out a complete virus check using Defender)

So - any suggestions?