Windows 10: I had Minecraft windows 10 edition but now it says I have to buy the full game

I used my redeem code to get Minecraft windows 10 edition and it worked, but I stopped using it for a while and when I tried to use it it said I have to buy the full game. I looked for an answer on this website and followed the answers but they didn't work. I think I factory reset my computer between then and now and that might be the problem ,can you please help?

:)

 

Minecraft Windows 10 Edition says I need to buy the game again

I launched minecraft windows 10 edition and for some reason it says I need to buy the game and that I'm on a trial even though I've had it for a while and I bought the java edition well before they released Win10 editon, so I got the game for free. This
didn't used to happen.

 

Minecraft beta edition

Hi Diane,

I realize that you are facing issues with the game Minecraft beta edition. I will try to help you with this issue.

Please answer these questions to get more clarity on this issue:

• 
  Did you make any changes to the PC prior to this issue?
  
• 
  When you say “can't play with friends online”, do you get any error message?
  
• 
  Is the issue specific to this game?
  
• 
  Which browser are you using on the PC?
  

Suggest you to refer to this article to check if that helps.

Minecraft: Windows 10 Edition Beta FAQ: http://support.xbox.com/en-US/games...ion-beta-faq#8e117fb0763941ca9a388ee8162ad65b

Keep us informed to help you further.

Thank you.

 

Minecraft beta edition

Having same problem connecting to friends worlds. The only one working is on Realms....frustrating. Before Realms we could connect most times but since it was opened no other worlds are connecting. We can sometimes connect to new friends worlds on Minecraft,
which is odd.