Windows 10: I had my earphones working from my iphone but are now trying to connect it to my laptop...

I had my earphones working from my iphone but are now trying to connect it to my laptop but there is no sound please help?

:)

 

Connecting my iphone

Hi

Welcome to Microsoft community.

Connecting your iPhone to your new Microsoft Surface Laptop should be a straightforward process. If your laptop is mistakenly recognizing your iPhone as an Android device, here are some steps to resolve the issue:

Step 1: Install iTunes

1. Download iTunes:
   
   • Go to the Apple iTunes download page and download the latest version of iTunes for Windows.
     
2. Install iTunes:
   
   • Run the installer and follow the on-screen instructions to install iTunes on your Surface Laptop.
     
3. Restart Your Computer:
   
   • After installing iTunes, restart your Surface Laptop to ensure that all drivers and services are correctly loaded.
     

Step 2: Connect Your iPhone

1. Connect via USB:
   
   • Use the official Apple USB cable to connect your iPhone to your Surface Laptop.
     
2. Trust This Computer:
   
   • On your iPhone, you should see a prompt asking if you trust this computer. Tap Trust and enter your passcode if prompted.
     
3. Open iTunes:
   
   • Open iTunes on your Surface Laptop. It should recognize your iPhone correctly.
     

Step 3: Check Device Manager

1. Open Device Manager:
   
   • Press Win + X and select Device Manager.
     
2. Locate Your iPhone:
   
   • In the Device Manager, find Portable Devices. Your iPhone should be listed here as Apple iPhone.
     
3. Update Driver:
   
   • If it’s listed incorrectly (e.g., as an Android device), right-click on it and select Update driver. Choose Search automatically for updated driver software.
     

Step 4: Reinstall Apple Mobile Device USB Driver

1. Manually Install Driver:
   
   • If the automatic update does not work, you can manually reinstall the Apple Mobile Device USB driver:
     
     • Disconnect your iPhone.
       
     • Close iTunes.
       
     • Reconnect your iPhone.
       
2. Open Device Manager Again:
   
   • In Device Manager, right-click on the incorrectly listed device and choose Update driver.
     
   • Select Browse my computer for driver software.
     
   • Navigate to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.
     
   • Select usbaapl64.inf or usbaapl.inf (depending on your system architecture) and click Open.
     

Step 5: Use the "Your Phone" App

1. Open "Your Phone" App:
   
   • Windows 11 includes the Your Phone app, which allows you to connect and manage your phone. Open Your Phone from the Start menu.
     
2. Set Up Your Phone:
   
   • Follow the prompts to set up your device. Make sure you select iPhone during the setup process.
     
3. Link Your iPhone:
   
   • Follow the instructions to link your iPhone. This may require downloading the Your Phone Companion app from the Apple App Store and signing in with your Microsoft account.
     

Step 6: Troubleshoot USB Connections

1. Try Different USB Ports:
   
   • Try connecting your iPhone to different USB ports on your Surface Laptop to see if it makes a difference.
     
2. Check USB Cable:
   
   • Ensure that you are using a genuine Apple USB cable. Sometimes third-party cables can cause connectivity issues.
     

Let me know if you need further assistance.

Best regards

Derrick Qian | Microsoft Community Support Specialist

 

Earphones don't work on Acer Aspire E 14

I recently updated my Acer Aspire E 14 Windows 10 and my earphones aren't working.

My earphones work on my iphone perfectly but not on here. Sound can still be played on my laptop but not when my headphone was connected to it

I've tried:

Method 1: Run the Troubleshoot Hardware and Devices.

Hardware troubleshooter reviews, diagnose and identifies operational or technical problems within a hardware device.

1. Press Windows Key +R, type Control Panel.
2. Type troubleshooting in the search bar, click on troubleshooting.
3. Click on Hardware and Devices.
4. Follow the steps from the wizard to run the troubleshooter. ---->
   Problem persists

Method 2: Follow the below steps to set your headphone as default.

1. Right-click on the speaker icon on your taskbar.
2. Select "Playback Devices".
3. On a empty space, right click and select both Show Disconnected/Disabled Devices
4. Check if your headphone is shown in the devices list ------>
   Headphone didn't shown up.

Could you pls assist?

 

Earphones not working

Recently received my Windows 7 / Samsung Focus phone. All setup and syncing music and even adding NetFlix with no problems. However, when I plug in the earphones...the sound continues to come from the phone speaker. The earphones
do not have any sound output to them. I'm trying to figure out if this is a hardware issue or if there is something that I haven't found yet related to enabling the earphones.

Any Suggestions?