Windows 10: I had someone hack into my computer: after it has been fixed how do I prevent it from...

My Desktop PC is a HP All-in-One 22-c0xx with McAfee unfortunately anti-virus


After doing a complete system reset I had my files remain and re-installed Windows I am back up and running. I have made sure that I have done all I can to ensure that it does not happen again; I have only Ethernet wired internet connection, turned off Wi-Fi, scanned my PC. However I am in need of some expert advice to ensure this does not happen again after having the same issue 3 months ago and having to do a complete clean download of Windows 10 from a USB disk drive that was sent by HP.


I have several screen shots including one that has my attackers IP address and serial number to his computer... if there is a way to prosecute this person or just give the authorities what I have so this person is stopped from also harming other people than I will do it.


Here is one of many screenshots: NOTE - I do not have a Bluetooth radio account or device but in this screen shot it says that I do. I do have more screen shots from my Device Manager and Error logs and want to send them to the right people.


Can anyone give me some advice on taking preventative measures to ensure that my computer is not vulnerable to attack and take action to stop this person who hacked into my computer.

:)

 

Hacked computer

My computer was hacked and I lost my admin rights. I tried doing a recovery, but that failed. Incomplete. Can't get to lock screen anymore

Any suggestions?

 

Email Hacked

Hello Greg

thank you for your response and the great information you provided.

I use two step authentication for my email account and all important web sites. I also use the full version of Malwarebytes to protect my computer.

But I will do the scans you suggested AdwCleaner and Limewire.com and let you know the results.

I am worried though that the webcam installed on my laptop could have been hacked. I never use it and forgot about it, so never disabled it.

Any suggestions as to find if it was actually hacked?

thank you

mike

 

Computer was hacked.

Hi Windy,

There are a few steps that we can apply to remove that malicious software from your computer. Before we proceed with the troubleshooting, we'd like to know the following:

• Do you have other admin user profiles on your computer?
• Were you able to access desktop screen?
• Is your computer still connected to a public network?

Looking forward to your response.