Windows 10: I have a badly working Surface with Win 10

Hi... I have a badly working Surface with Win 10.. MS support have abandoned me, suggesting I exchange my unit with them for £500. As the initial issue arrived after a win update. I still believe there is nothing wrong with the hardware. I would now like to completely reformat my Drive, everything and then boot for a USB stick.. Will this be a real clean reinstall, or will some hidden files still be lingering?

:)

 

Boot Surface Laptop to USB - no Volume button


Hello Jimmy,

This doesn't list the "Surface Laptop", but you might give it a try to see.

*Arrow Boot Microsoft Surface from a USB device

Otherwise, you should be able to use OPTION ONE below to boot from the USB from advanced startup.

*Arrow Boot from USB Drive on Windows 10 PC Windows 10 Installation Upgrade Tutorials

 

Windows 10 infinite restart black screen


The tutorials provided are just a list of troubleshooting steps. Use only the steps which apply to you.

Since none of the troubleshooting steps here worked, I'd suggest you do a Clean install.

John

 

Surface Pro 4 not working properly.

Hello,

Thank you for the reply.

I suggest you follow the steps below to fix issues with audio and check if that helps

1. Right click on the
   speaker icon which is on the bottom right corner.
   
2. Select Sound option
   from the list.
   
3. Under Playback tab, Right click on
   speakers\headphones.
   
4. Select Advance option.
   
5. Under Advance tab, click on
   Restore Defaults.
   

If the issue still persists, you can also try the steps from the following article to

troubleshoot Surface sound and audio accessories.

Hope it helps.

Sandeep Kumar M

Microsoft Community - Moderator