Windows 10: I have a BIG problem getting any old in from my old accounts to my new computer. I have no...

My big problem is that all systems want a cell no. for backup services BUT I have no cell service in my home area. what can I do to access my account sign in infro from old computer to this new computer? the out of service computer is an acer crome book. New computer is Gateway windows 11.

:)

 

Old user account with Microsoft account reappeared on the computer

Hi Graham,



Thank you for writing to Microsoft Community Forums.



It is very unusual that the old profile has reappeared on the computer.



Ideally, the old profile will only reappear if System Restore has been performed on the computer. We would like to if you are aware of any changes made to the computer.



As you have mentioned that your Microsoft account is linked to your old profile, I would suggest you to convert the Microsoft account to a local account by following the steps mentioned below:

1. Login to the old account.
   
2. Press Windows Logo key + I, to open
   Settings.
   
3. Click on Accounts and select
   Your info from the left pane.
   
4. Click on Sign in with a local account instead.
   
5. Follow the on-screen instructions to complete the process.
   

After converting the account to a local account, if you wish to delete the account, refer the steps mentioned below:

1. Login to the newly created account.
   
2. Press Windows Logo key + R, to open
   Run dialog box.
   
3. Type control and click on
   OK.
   
4. Select Large icons from the drop down for
   View by.
   
5. Now, click on User Accounts.
   
6. Click on Manage another account and select the user account that you want to remove.
   
7. Click on Delete the account and select
   Keep Files (if you want to keep the files of the user account) else select Delete
   to remove the account.
   

After deleting the old user account, to convert the new user account to a Microsoft account, go to
Settings (Windows Logo key + I) >> Accounts >>
Your info >> click on Sign in with a Microsoft account and follow the on-screen instructions.



I hope the information provided by me is helpful for you.



Let us know if you need any further assistance, we will be glad to help you further.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

Unable to remove old administrator account.

Hello,

Thank you for writing to Microsoft Community Forums.

I understand that you want to delete one of the old administrator accounts from your computer. If you want to save the data from the old Administrator account, I would suggest you to copy the data from the old user account from
C: Users\<Old User Account> and move it to your backup drive or folder in a different location, before deleting the account.

I would also like to know what exactly happens when you try to remove the old Administrator account from your PC.

To delete an Administrator account from your PC, you will have to login to another user account with
Administrator access as User Accounts cannot be deleted through a Standard account.

Once you have logged into your new Administrator account, you can follow the steps mentioned below to remove the old Administrator account from your PC. To do this, by

1. Login to the new Admin User Account that you want to keep.
2. Tap on 'Windows + I' on the keyboard.
3. Click on 'Accounts'.
4. Now click on 'Family & other users'.
5. Select the old Administrator account from the list.
6. Click on 'Remove'.

Let us know if you face any issues, and we will certainly assist you further.

Hope it helps.

Sandeep Kumar M

Microsoft Community – Moderator

 

Deleting an old workplace account

Hello - I'm trying to remove an old workplace account from my personal computer, but going round in circles.

In the list of accounts it's in the "Accounts used by other apps" section.

Any suggestions would be very welcome.