Windows 10: I have a BitLocker key in my live account but not working when i transferred to an exact...

I backed up my surface book 2 when it's screen crashed and now I am unable to retrieve any of the information from it's hard drive with a message stating I have the wrong/incorrect bitlocker key.Situation:Laptop 1: Surface Book 2 where I have the bitlocker key present in my office account. I have this key in hand. This laptop screen was not working so my work replaced the EXACT SAME LAPTOP for me. I backed up everything on a hard drive.Laptop 2: Exact same as Laptop 1 replaced. I plug in the hard drive and it asks me for the bitlocker key and it says it is not valid.Windows has an open ticket

:)

 

Bitlocker key can not be found in the microsoft account

After a regular update of Windows my Notebook asked me for the Bitlocker Key although I never activated this. The device is listed in my account but in the list of keys it's not.

Simply doing a reset is definitely not an option, the data is needed.

Every single suggestion for how to find the key is absolutely useless so far.

 

BitLocker Key

There may be a software that triggered the BitLocker in your Windows 10 PC. To assist you better, we suggest that you check these articles for further information:

• Find my BitLocker recovery key.
• BitLocker recovery keys: Frequently asked questions.

• BitLocker

Let us know if you need further assistance.

 

Bitlocker key recovery help required

Hi Manson

Many thanks for your response.

The original MS account associated with this Windows installation was locked due to too many incorrect password attempts and the email address attached to it had been forgotten, so a new outlook.com account was created (as suggested in the MS account recover process). This required a 30 day wait to be able to access the new account. On day 30 we received an SMS stating that the account was active and to go to aka.ms/alcp. But after searching for the bitlocker key, none are listed in the account, and no devices are attached.

I thought the creation of the new account (during the recovery process) would transfer everything over to the new account, including the bitlocker key. But it didn't. It did however transfer a timestamp of when the password was last changed on the old account (in 2017) so that would indicate partial account data was transferred. Could it be that it hasn't been completed yet?

Thanks