Windows 10: I have a black screen on windows 10 and I had these stuff. Power outage was recent. I...

Windows 10 I have a black screen on windows 10 and I had these stuff. Power outage was recent. I installed software. And I don’t have a sound with a manufactured logo

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Windows 10 Black screen, Start screen, Critical Low Battery

Hi,

Thank you for posting your query on Microsoft Community.

I would suggest you try the power troubleshooter if you are able to boot into the system.

Follow the steps below.

• Press Windows key + W and type Troubleshooting.
• Select Troubleshooting and click on System and Security.
• Click on Power and follow the onscreen steps.

For black screen issues click on the link below and refer the suggestions by Sharath Srinivasa.

Redirecting

Hope this helps.

Regards,

 

Power Outage, Now Blue Screens!


I had a power outage a few days ago, and now my Windows 10 Pro has random Blue Screen problems.

My system was running fine before, did the Windows 10 Upgrade from Windows 8.1 Pro no problem.

I'm pretty sure the outage stopped my machine and potentially corrupted files.

I just happened to have new ram for the machine that I hadn't installed yet, so I put that in just to make sure my RAM was good.

The Blue Screens happen at random times, even when I haven't touched the machine after reboot.
It will just blue screen again after a few minutes to a couple of hours.

I have the Samsung XP941 and ASRock Z97 Extreeme 9 Motherboard.

I'm hoping it hasn't damaged my Samsung card/HD.
It's hard to tell anything with that M.2 SSD drive.
No real diagnostic software or firmware stuff from Samsung anyways.

Just need some next step pointers to help me get this system stable again!

Thanks!!
Sterling

 

Black screen error

Hello,

There are several reasons why you are facing a black screen issue. One of these is due to outdated or incorrect device drivers. For us to figure out what's causing this, provide more details by answering the listed questions:

• Can you confirm to us if you are using a laptop or a computer?
• Have you made any recent changes to your device prior to this happening?
• What exactly were you doing when the error occurred?
• Have you tried any troubleshooting steps to resolve this? If yes, specify all of the steps that you have done.

As an initial part of troubleshooting, we suggest following the steps given on this article:

Troubleshoot black screen or blank screen errors. This will help you diagnose and rectify most of the known black screen concerns.

We will wait for your response.