Windows 10: I have a brand-new camera and am having problems with the HELLO face option

I have a brand-new Asus Vivo laptop, and Windows Hello won't recognize my camera. Why? I'm running Windows 10...haven't "upgraded" to Windows 11 yet.

:)

 

Elecom Windows Hello Face Camera

Windows restore wouldn't help, because there is nothing to restore to. This is a brand new install of the camera- the system never had one before. I went to the first site on the list in the second step you suggested, and it mentions two files, helloface.inf and hellofacemigration.inf and specifies the directory where they should be found. I don't have this directory or either of these files. I found a copy of helloface.inf in another directory, and tried a right click and install, but that didn't help. I have a laptop with a face recognition cam that works, but that machine doesn't have these files or the specified directory, so I wonder if these files are no longer necessary. I tried everything in the second site, but that didn't help. I checked my services and made sure that the Windows Biometric service was running, and it is. I tried uninstalling and reinstalling the Windows Hello Face optional feature, but that didn't help. sfc/ scannow shows no problems. I tried running the camera troubleshooter, but that didn't help. I'll try other steps later- I don't have any more time to spend on it now.

 

windows hello face problem...

List of Windows Hello supported Dell Laptops:

 

Windows Hello Face Recognition Set up

Hi,

Please provide us below details to assist you better,

• How exactly you are trying to setup Windows Hello Face Recognition?
• What is the error you are getting, while trying to setup Windows Hello Face Recognition?

A regular webcam will not work with Windows Hello. Windows 10 features Windows Hello, which provides new ways to authentication using biometrics including facial recognition.
Since this is essentially 3-d detection, a camera with a specialized illuminated infrared camera is required.

I suggest you to try the below steps to setup Windows Hello Face Recognition and check if it helps.

• • 
    Open up "Settings" and click on "Accounts," then "Sign-in options."
    
  • 
    You need to set up a PIN code before you're allowed to use Windows Hello. So hit the "Add" button under "PIN" to set that up. Once you've done that the options to set up Windows Hello will unlock.
    
  • 
    You'll now see which options are available to set up under Windows Hello, Since we're looking at facial unlock you'll see an option for "Face." Click on "Set Up."
    
  • 
    The next screen will give you a little background on what Windows Hello is. Click on "Get started".
    
  • 
    The next step could happen incredibly quickly. Position yourself so your face is in the center of the frame that appears on screen. The camera will then do what it needs to do to register your face.
    
  • 
    Once you're set up you have an option that allows you to improve recognition.
    
  • 
    Now, when you go back to Settings you'll have the option again to improve recognition, remove your face, a toggle to turn on unlocking your PC when it sees your face and an added security option that will require you to turn your head
    left and right for verification.
    

For more information, refer to the below link:

https://support.microsoft.com/en-us/help/17215/windows-10-what-is-hello

Hope this information helps. Get back to us if you have any more queries on windows.

Thank you.