Windows 10: I have a brother MFC8710DW and I am using a Windows 11 24H2 and now I cannot scan. Is there...

I have a brother MFC8710DW and I am using a Windows 11 24H2 and now I cannot scan. Is there a fix for this?

:)

 

Factory reset Windows 11 24H2 (build 26100.863)

Hi, I am Dave, I will help you with this.

There are no currently listed problems resetting version 24H2 of Windows 11 and no specific steps you need to perform, are you experiencing any problems with that insider build that is causing you to perform a Windows reset?

 

Brother MFC 490CW Scanning Problem

I have a Brother MFC 490CW all-in-one using Windows 11.

My unit is malfunctioning in the Scan to Email, Scan to OCR, Scan to Image functions. However, the Scan to File option is working.

In comparing the Windows 10 versus Windows 11 software download offerings for this model at the Brothers website, I noticed that for the Windows 10 version (32 and 64 bit), there is a preferred option called, “FULL SOFTWARE PACKAGE—FULL DRIVER AND SOFTWARE PACKAGE.” However, for the Windows 11 version, this option is not offered. Instead for Windows 11, a specific series of downloads are available for download---nothing is said that by downloading all of these specific options constitutes the original “FULL SOFTWARE PACKAGE—FULL DRIVER AND SOFTWARE PACKAGE” offered in Windows 10 and all previous iterations of Windows.

This differentiation in wording between the available Windows 10 and Windows 11 versions must have been made for some reason and I suspect that reason has something to do with my scanning problems.

My question is this: Is the individual software download offerings Brother has listed for the Windows 11 version—taken together--- identical to the software bundle offered by Brother for the Window 10 version? That is to say, is the Windows 11 version missing anything that was included in the Windows 10 version? Specifically, any software pertaining to the scanning functions of this unit?

 

My Brother printer no longer will scan wirelessly since upgrading to Windows 11

Hi Carlo T.,

Thank you very much for taking the time to reply to my post. I tried doing that before I posted my initial question... That being said, I tried it again and unfortunately, it did not work. I even tried the Windows 11 patch that Brother listed on the drivers page and that did not help either.

I am able to print to the printer via wireless, but I can no longer scan.

If you or anyone else has any other suggestions, please send them my way.

Thanks again.

David N.