Windows 10: I have a defender alert on my computer what can I do

I have an alert of a defender virus-locked computer

:)

 

Emergency Alerts

Hi Stephanie,

Just to confirm, is this the same thing that you tried on your phone, in order to turn off Amber Alerts?

• Open Settings.
• Tap on System.
• Tap on Messaging.
• Tap on the Change emergency alert settings link.
• Turn on or off the emergency alerts you want.

Let us know if this was the same thing that you tried.

We would also suggest to reset your phone after doing these steps to ensure that the changes on your phone's settings will be refreshed.

Simply press and hold the Power and Volume down button for 15 seconds and then release your hold afterwards.

 

Unable to Remove Exclusions from Windows Defender

Thank you for posting back. If you trust a file, file type, folder, or a process that Windows Defender Antivirus has detected as malicious, you can stop Windows Defender Antivirus from alerting you or blocking the program by adding the file to
the exclusion list. It seems that it was added automatically. We suggest that you follow these steps:

• Go to Settings and select Update & security.
• Click Windows Defender.
• Look for Exclusions and select Add an exclusion.
• Navigate to the file, folder, or process, and select Exclude this file.

If the steps provided did not work, we recommend that you boot your device to
Safe Mode and redo the process.

Let us know if you need further assistance.

 

Windows Defender automatically disabled

Hi Ahmad,

Thank you for responding.

I suggest you to place the computer in safe mode and check if the Windows Defender works.

Method 1:

Step 1: Start computer in safe mode.

• 
  Type Settings in the search box on the desktop, select
  Settings.
  
• 
  Here select Change pc settings and then
  General.
  
• 
  Scroll down to Advanced startup, click
  Restart now.
  
• 
  Click on Troubleshoot, Advanced options, and Startup Settings.
  
• 
  Click Restart, select
  Safe mode and then press Enter.
  

Step 2: Try to
run the Windows Defender in safe mode.

Steps:

• Press Windows key and type Windows Defender.
• Right click on it and select Run as Administrator.
• It may prompts you to enter the password.

Method 2: If the issue still persists, place the computer in normal mode and check for the Windows Defender services.

Step 1: Place the computer in normal mode.

• Press Windows + R keys to open
  Run command.
• Type msconfig and press
  Enter.
• In the System Configuration
  window, click on General tab.
• Select Start-up selection as Normal startup, click on Apply and Ok.
• Follow onscreen instructions.

Step 2: Once you are in normal mode, I suggest you to check for the
Windows Defender services.

• Press Windows + R keys to open
  Run command.
• Type services.msc and press
  Enter.
• Search for Windows Defender, right click on it and
  start the service.
• Also, set the Startup type to
  Automatic.
• Do the same for Windows Defender Network Inspection Service.
• Now check if you are able to access Windows Defender.

Hope it helps. Kindly update the status of this issue, we will be happy to help you.