Windows 10: I have a family group with 2 organisers on it. I am trying to delete one of them but the...

I have tried to test this out by deleting another organiser there were 3 on the account and it worked. So I re-added them back in. But it won't let me delete a specific organiser. I get the following message :'You'll need to remove consent firstUnderneath the options menu for your family member, select "Manage consent", then select "Remove consent" for this family member's account. Then, try to remove this member from your family group again.This menu option doesn't exist.Microsoft chat just suggested I remove all members and start again but that doesn't work either.Unbelievably frustrated.

:)

 

Can't add family organiser to family group

Hi, when trying to add a family member as an organiser to my family group I send the invite and an acknowledgement screen that states "Invitation sent to their email. When they accept, they'll join your family."

I logged out and logged back in with their MSA, went to their email and accepted the invitation. I was then presented with the following:

You haven't joined the family yet!

To join this family, you’ll need to leave the Microsoft family you’re already in.

Got it

Once you click "Got it" you just get a screen listing the members of the family. No instructions, no subsequent actions to take, nothing.

I've also tried clicking 'accept now' in my own account on the invitation page; I'm invited to login to their account, I see a summary screen listing the Organiser user profile details and click 'Yes' at the bottom. I then receive the error page:

" something went wrong, please try refreshing the page or try again later'

I've tried this multiple times without success!!

 

Family Organizer Leaving Family Group

Hello Lee Wilfert,

Glad to see you in Microsoft Community.

• If Mother was the administrator of the Family Group, you can exit the Family Group directly, and Mother will automatically become the Family Group organizer.
  
  If you want to stay in the Family Group, you need to rejoin, either as an administrator or as a regular Family Group member.
  
  Visit Getting started with Microsoft Family Safety for more details.
  

• If Mother was already a member of the Family Group, you need to remove her from the Family Group, then add it again, and need to select "Administrator" when selecting the role.
  

Meanwhile, you can dissolve the Family Group, and then let the new organizer send an invitation to re-establish the Family Group. Visit Leave family group or remove members (microsoft.com) for more details.

If anything is unclear, please do not hesitate to let me know.



Best Regards,

| Microsoft Community Support Specialist