Windows 10: I have a graphics card issue that make the all screen black when I open a game

In one good day I wanted to play roblox and suddenly the screen turns black and in a few seconds the black screen disappeared and roblox didn't opened. I has tried to uninstall and reinstall graphics card driver but while I reinstall the driver the screen turns blue with Kernel Mode Heap Corruption error code. I think that the issue has appeared because I uninstalled and reinstalled intel HD Graphics to fix another issue in roblox.Please help me with it, I don t have idea how to fix it. AMD Radeon HD 7600M SeriesWindows 10 Pro 64 bit

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Black Screen when opening games

Hi Brendon,

We understand the issue you are facing and will assist you.

I suggest you to update the Graphic card driver by following the steps provided below and check.

• Press Windows key + X and select Device Manager.
• Expand Display Adapters.
• Right click on the driver and select Update Driver Software.
• Follow the on-screen prompts to update the driver.

If the issue still persists, then suggest you to check with the game developers if they have released any updates for the game and install the same and check.

Hope this helps. Keep us posted on the status for further assistance.

Thank you.

 

Graphic Problem With windows 10 and black screens issues while web surfing and playing videos.

Hi Reza,

I realize the inconvenience you are experiencing with Windows 10. I will certainly help you.

This issue might occur if graphics card driver is corrupt.

To assist you to better, please provided us the information below:

• When you say that "And sometimes stutters for no reason during Web surfing", is the issue occurring while browsing through a particular browser or through all the browsers installed on the computer?
• Are you getting any error message?
• When you say that "black I install the last version of my graphic card ", how exactly have you tried to update graphics card driver?
• What is the make and model of the computer?

I suggest you to follow the steps provided in the Microsoft Help Article about troubleshooting with black screen issues and check if it helps.

http://windows.microsoft.com/en-us/windows-10/troubleshoot-black-screen-problems

Please get back to us with an update on black screen issue, we will be happy to help.

Thank you.

 

Black Screen after restarting computer (after installing intel HD 3000 graphics using teamviewer)

Hi Evan,

I realize that you get a black screen after restarting computer. I will try to help you with this issue.

Please answer these questions to get more clarity on this issue:

• 
  What is the make and model of the PC?
  
• 
  Does the issue reoccur if you remove the Intel HD 3000 graphics card?
  

Suggest you to follow all the steps from this article to check if that helps.

Troubleshoot black screen problems: Troubleshoot black screen or blank screen errors

Keep us informed to help you further.