Windows 10: I have a locked screen windows 11, and unresponsive keyboard and mouse.

I have a locked screen windows 11, and unresponsive keyboard and mouse.

:)

 

Keyboard and mouse unresponsive at lock screen

Hi Sean,

Thank you for using Windows 10.

I understand your concern and would suggest you to try to boot into Safe Mode with Networking. Here is the steps:

• Press and hold the shift key while clicking on
  Restart at the login Screen (Bottom right corner) > Troubleshoot>Advanced Options>Startup Settings>
  Restart >>Choose Enable Safe mode with networking.
  

If the mouse/keyboard works, then update the Mouse and keyboard driver. Here is the steps:

• 
  Press Windows+X key on your desktop and select
  Device Manager.
  
• 
  Locate the mouse drivers, expand, right click and click
  on Update.
  

If it doesn’t help, then I would suggest you to
uninstall and re-install the drivers in compatibility mode. Here is the steps:

• Go to your manufacturer’s website
  and download the Driver’s setup file for your computer.
• Press Windows Key + R on your desktop screen to go to run box.
• Type devmgmt.msc and hit Enter.
• Under Driver, expand, then right click and select
  Uninstall.
• If you are prompted to Confirm then Confirm.
• Go to the location where you had saved your downloaded setup files of the drivers and
  right click, then select Properties.
• Select Compatibility Tab.
• Place a check mark next to Run this program in Compatibility mode and select the operating system accordingly from the drop down list.
• Let the driver to install and then check the functionality.

Keep us informed about the status of the issue and let us know if you need further assistance and we’ll be happy to help you.

 

Keyboard and mouse unresponsive at lock screen

Keyboard and mouse both function during BIOS, therefore the devices and USB ports are functional.

As soon as Windows begins booting, the keyboard goes unresponsive (as determined by failure of the Num Lock key to toggle successfully).

Booting continues until the lock screen appears with the date and time and a picture in the background.

At this point I have no control over the computer as neither the mouse nor the keyboard have any effect on anything.

I have tried using different mice and different keyboards.

I have tried booting from a DVD and USB and all ends up the same.

I have tried leaving the devices unplugged until at the lock screen with the hope that it would recognize the device and install it.

I have cleared the CMOS and tried everything again.

So basically I have a bricked computer now that I 'upgraded' to Windows 10.

 

Unresponsive Mouse and Keyboard in Windows 10

Hi,

One reason why your mouse and keyboard is not working is because of an outdated driver. We suggest that you update the mouse and keyboard driver by following the steps below:

• Pres Windows+X key on your keyboard.
• Select Device Manager.
• Locate the mouse and keyboard drivers, right click, then click on Update.

If you need further assistance, don't hesitate to reach out.