Windows 10: I have a Microsoft All-in-One N9Z-00001 and I lost the usb dongle. HELP!

I have a Microsoft All-in-One N9Z-00001 and I lost the usb dongle. HELP!


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Lost the USB Dongle for my Microsoft Sculpt Ergonomic Keyboard, anyway to replace just the dongle?

Hello!

So I have a Microsoft Sculpt Ergonomic keyboard that is connected to my PC with a small USB Dongle. However, I recently moved and the dongle somehow got lost. Is there any way I can replace just the dongle and not having to buy a full new keyboard?

Thanks,

Tobias

 

Microsoft All In One Media Keyboard Suddenly Stopped Working

Hi,

Welcome to Microsoft Community and thank you for posting your query.

The issue you are facing could be due to the keyboard driver is not being updated. Let’s try simple troubleshooting steps and check if this helps.

I would suggest you to run the Hardware and devices troubleshooter to diagnose the exact issue.

• 
  Press Windows + X keys on the keyboard and select Control Panel.
  
• 
  Type Troubleshooting in the search bar on the Control Panel.
  
• 
  Click on Hardware and sound under Troubleshoot computer problems.
  
• 
  Click on Hardware and devices under Devices.
  
• 
  Click on Advanced on the Hardware and devices dialog box and click on Run as administrator (Enter the credentials if required).
  
• Click on Next and follow onscreen instruction complete the Hardware and devices troubleshooter.
  

If the issue still persist, I suggest you to go to the below link and try downloading the keyboard driver for Windows 10 and install the same.

All-in-One Media Keyboard

Hope this helps. Keep posting us with the status we will be glad to help you.

 

Missing usb module for- L5V-00001

I lost the usb module that connects my Microsoft Sculpt Ergonomic Wireless Desktop Keyboard and Mouse (L5V-00001) together. Do you have a replacement usb module that will work for the three gadgets
if so, can you please direct me to where to buy it?

Thank you in anticipation,

Ayokunle Aladeselu