Windows 10: I have a New Microsoft 4K Wireless Display Adapter and I need the software

I have a new Microsoft 4k wireless display adapter and I need the software but my company does not allow me access to Microsoft Store can I down load it from somewhere ?

:)

 

Problem with Microsoft 4K wireless display adapter!

Widows 11 Laptop and TV works fine via HDMI cable. Tested using a (new) Microsoft 4K wireless display adapter with them very close together and established a stable connection. The sound (and the mouse location) casts to the TV fine, but the image (still or moving) for only for a few seconds and then it freezes on the TV. Will restart periodically (linked to a change in the image?) and then freeze again.

Suggestions?

 

Best version of Microsoft Wireless Display Adapter ?

Hi I am wanting to know what is the best version of the Microsoft Wireless Display Adapter.

Buy Microsoft Wireless Display Adapter - Microsoft Store

I see this version is listed as P3Q-00001

Then I see

https://www.walmart.ca/en/ip/microsoft-wireless-display-adapter-v2-p3q-00020/6000197597625

Listed as

P3Q-00020

and then

https://www.walmart.ca/en/ip/Micros...s-Display-Adapter-V2-Receiver/PRD2UAD903FZH0J

P3Q-00021

What is the difference between all these different versions? and which one is the best? Do any of them suppport 4K?

 

Problem with Microsoft 4K wireless display adapter!

Hello Alastair Watson

Welcome to Microsoft Community.

I am aware of the present situation is that you are encountering issue of Microsoft 4K wireless display adapter, Here are some usage considerations and troubleshooting steps mentioned in the following Microsoft Support articles, including checking HDMI and USB connections, updating the firmware of the adapter, restarting or resetting the adapter, removing and reconnecting the adapter, changing the device Wireless bands on and reinstall Intel HD Graphics driver, HDCP support. You can try to read the methods and steps below one by one, and observe how it behaves:


For how to use the Adapter:


Use the Microsoft Wireless Display Adapter - Microsoft Support

For how to troubleshoot:

Troubleshooting Microsoft Wireless Display Adapter - Microsoft Support

Additionally, base on my personal experience, you can try to check the settings of Windows Defender:

App & browser control > Exploit protection > Exploit protection settings > Control flow guard (CFG) > Set it to Off by default > As shown below:




Hope it helps! If any update, welcome to share with us.

Best regards,



Chandy |Microsoft Community Support Specialist