Windows 10: I have a new USB headset/microphone that my computer is not recognizing.

I have a new USB headset/microphone that my computer is not finding, so it is not working.

:)

 

Computer won't recognize headset microphone

This is what i see in device manager. Im not sure if the Speakers/Headphones (Realtek High Definition Audio) is the one your saying to disable, as that is what is default in playback devices in the sounds panel.

Setting Stereo Mix as the default recording device and disabling everything else still didnt get the mic working, even when the headset is plugged into the microphone only audio port or the mic + sound audio port.

 

Computer won't recognize headset microphone


I would assume I am using the Dell provided Realtek sound Drivers. Im not entirely sure though. Heres what I see in the same spot as your two images. The microphone that is disabled is the inbuilt microphone next to the webcam.

 

Computer won't recognize headset microphone


If it has a "TRRS" plug, it will require an adapter for PC's. PC's (most) require TRS type plugs, one for the mic and another for the headset.

Here is an example of a TRRS plug (used with an iPhone and some game consoles such as a PS4).




Here is an example of a 3.5mm TRS plug