Windows 10: I have a pc we bought a few years back. It crashes abruptly when loading into games and...

DescriptionFaulting Application Path: C:\Program Files x86\Steam\steamapps\common\Sons Of The Forest\SonsOfTheForest.exeProblem signatureProblem Event Name: APPCRASHApplication Name: SonsOfTheForest.exeApplication Version: 2022.2.16.13700Application Timestamp: 6432304eFault Module Name: nvgpucomp64.dllFault Module Version: 32.0.15.7283Fault Module Timestamp: 67d46460Exception Code: c0000005Exception Offset: 00000000015d0750We have tried wiping the pc and reinstalling new drivers, made sur

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Need assistance with game crashes and freezes after changing PC location

I recently relocated my stationary PC, and since then, I've been experiencing issues with both Steam games and other games. Specifically, when launching Steam games, the loading screen freezes after a few seconds, causing Task Manager to crash, ultimately requiring a PC restart. Additionally, non-Steam games tend to close abruptly after 2-3 minutes of gameplay.

Error Message: No specific error messages are displayed; however, the loading screen freeze for Steam games prompts Task Manager to crash.

System Information:

• Operating System: Windows 11
  
• PC Specifications: GPU gigabyte R69xt gaming oc, CPU i5 13600k, etc.
  
• Game Platform: facing issues with Steam games or other gaming platforms like epic games
  

Actions Taken: I have already taken the following steps to address the issue:

1. Updated all drivers.
   
2. Attempted various troubleshooting methods found online.
   
3. Updated the BIOS to the latest version.
   

Despite these efforts, the problem persists, and I am unsure about the root cause. Any guidance or assistance would be greatly appreciated. Thank you!

 

PC crashes whenever loading up a game

Thank you very much for reaching out! As an Independent Advisor and fellow Microsoft user, I'm more than happy to assist you.



Based on the information provided, it appears that your PC crashing issue when loading a game could be related to several potential causes. Here are some steps and considerations to help diagnose and potentially resolve the problem:

1. Power Supply Unit (PSU) Issues:
   
   • Insufficient Power: Your GTX 1660 Super may not be receiving enough power, especially under load. Ensure your PSU is adequate for your system's power requirements. A 600W PSU should generally be sufficient, but if it's faulty or not delivering stable power, it could cause crashes.
     
   • Testing: Consider testing with a different, higher-quality PSU if possible. Users in similar situations have resolved their issues by upgrading their PSU.
     
2. Graphics Card (GPU) Issues:
   
   • Thermal Paste and Cooling: Ensure that the thermal paste on your GPU is properly applied and that the cooling system is functioning correctly. Overheating, even if not immediately apparent, can cause crashes.
     
   • Driver Issues: Although you mentioned updating drivers, try using Display Driver Uninstaller (DDU) to completely remove existing drivers and then reinstall the latest drivers from NVIDIA.
     
3. Motherboard and BIOS:
   
   • BIOS Update: Ensure your motherboard BIOS is up to date. An outdated BIOS can sometimes cause compatibility issues with newer hardware or drivers.
     
   • Reseat Components: Reseat your GPU, RAM, and other components to ensure they are properly connected. Sometimes, loose connections can cause intermittent issues.
     
4. Software and Configuration:
   
   • Overclocking: Disable any overclocking settings in your BIOS or software. Overclocking can sometimes lead to instability, especially if not properly configured.
     
   • Benchmarking and Stress Testing: Run benchmarks and stress tests for both your CPU and GPU to see if they can handle sustained loads without crashing. Tools like OCCT, FurMark, and 3DMark can be useful for this.
     
5. Other Hardware Issues:
   
   • RAM Issues: Test your RAM using tools like MemTest86 to ensure there are no faults. Sometimes, faulty RAM can cause crashes under load.
     
   • Peripheral Issues: Disconnect all non-essential peripherals to rule out any external devices causing conflicts.
     

By following these steps, you should be able to narrow down the cause of your PC crashes and find a solution.



Please feel free to reach out if you require any additional assistance. I'm here to help!

 

Pre-loaded games won't uninstall

I'm not really into some of the games that were pre-loaded into my PC but when I try to bring up the games from the Start menu and click on 'uninstall' it takes me to the control panel, and I don't see the games listed there for me to uninstall. Suggestions, please? Thanks! ~P