Windows 10: I have a problem. I had a locked out screen and called the number to fix it and followed...

I have a problem. I had a locked out screen and called the number to fix it and followed all the tech said to do. I installed the program UltaViewer. What should I do? Please help.

:)

 

Windows 10 Lock Screen Problem

• Have you made any changes or updates to your PC prior to this?

>> I have made some driver updates related to my steel series keyboard drivers, but I don't think it has to do anything in here.

• Are you getting any error messages?

>> No, at least, I do not see one.

• What is the build number of your operating system?

>> Windows 10 Pro, Version 1703, OS Build No.: 15063.483

• What troubleshooting steps have you done so far?

>> I've done couple of steps. Checked some similar error mention in the following forum threads:

https://answers.microsoft.com/en-us...problems/d6b9268d-9c04-47fd-906c-fb3b2f9ce691

Followed these steps, mentioned here:

How to fix Windows Spotlight Lock screen errors on Windows 10 | Windows Central

Also checked the following links:

Lock screen background image does not appear (Anniversary Update) - Windows 10 Help Forums

Change Lock Screen Background in Windows 10

Lock Screen Problems in Anniversary Upgrade - Windows 10 Help Forums

https://www.tenforums.com/customization/58836-possible-way-get-round-lockscreen-problem.html

My "Animate windows when minimizing and maximizing" option is already checked.

https://answers.microsoft.com/en-us...problems/d6b9268d-9c04-47fd-906c-fb3b2f9ce691

https://www.tenforums.com/tutorials/66400-show-lock-screen-background-sign-screen-windows-10-a.html

http://winsupersite.com/windows-10/fix-not-seeing-all-possible-apps-lock-screen-options-windows-10

• Is it possible for you to send us a screenshot of the issue?

>> No, because I cannot take a screenshot while it's trying to lock the screen.

Thanks for your response. Hope I'll get some definitive guide to solve this issue soon.

 

Lock vs Login screen screenshot

Hi Josey -

Thanks for the quick reply. While your suggestion does change the sign in process, it doesn't address the differing screenshot question. Following the steps doesn't make the login screenshot the same as the Lock screenshot. As I mentioned, I can't even find the screenshots being used for both screens.

Still looking a solution to this. Open to any other suggestions you might have to the problem. Thanks!

 

Lock vs Login screen screenshot

You can use your own image of any background and just go to settings/personalize/lock screen and click on browse as in the image below. It should make whatever picture you use as the Lock Screen