Windows 10: i have a problem with the sound being cut off on the computer

i have a problem with the sound being cut off on the computer

:)

 

Sound cuts out when in game and call

Hello Lilium,

We realize the inconvenience you are experiencing with Sound cut's out in between games and calls. We will certainly help you.

• What happens when you only play the game and not use any other application? Does the sound stay?
• Have you installed all pending Windows updates?

For now we suggest you to try the steps from the link below and check if it helps:

Fix sound problems

Let us know the status of the issue. We will be happy to assist you further.

Thank you.

 

Dell computer sound cutting out

Hi,

Thank you for the reply.

• Did you check with the headset manufacturer?
• Are you using any third party security software?

I suggest you to run the Audio troubleshooter and check if it helps.

Fix sound or audio problems in Windows - Microsoft Support

Try to run Hardware Troubleshooter. It checks for common issues and makes sure that any new device or hardware attached to your computer was installed correctly.



a. Press Windows Logo Key+X then click on Search option.

b. Type “Troubleshooting” without quotes and click on
Troubleshooting.

c. In the new window, click View all on the left pane.

d. In the list of options, click on Hardware and devices.

e. Click Next and follow the on-screen instructions.

Try all the steps provided in the link below and check if it helps.

Fix sound problems:

Fix sound or audio problems in Windows - Microsoft Support



Please get back to us with the results to assist you further.

Thank you.

 

Sound Quality

One thing that sticks out from looking at your "My Computer" specs. You list "ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)" which suggests you do not have the correct sound hardware driver. Your motherboard has Realtek sound and the first step is to install the Realtek sound drivers. My ASUS also came with Sonic Studio 2 which is a sound enhancement package. Check the ASUS install disc to see if you have something similar.

May not be a speaker problem.