Windows 10: I have a subscription to Office 365 but my computer is telling me to purchase again however...

Discus and support I have a subscription to Office 365 but my computer is telling me to purchase again however... in Windows 10 Gaming to solve the problem; I have already purchased Office 365 however my computer when I try to open an Excel file is telling me I need to purchase again. I renew in December of... Discussion in 'Windows 10 Gaming' started by Janine Narbonne, Sep 23, 2023.

  1. JANINE NARBONNE
    Janine Narbonne Win User

    I have a subscription to Office 365 but my computer is telling me to purchase again however...


    I have already purchased Office 365 however my computer when I try to open an Excel file is telling me I need to purchase again. I renew in December of 2023

    :)
     
    Janine Narbonne, Sep 23, 2023
    #1
  2. DOUGLAS CLELLAND
    Douglas Clelland Win User

    Cortana & Office 365 Integration

    We are trying to integrate Cortana with our Office 365 subscription, but it never works. Here are the steps we have done:



    • Turned on Cortona in the Office 365 Admin portal
    • We are using Windows 10 1703 – connected Office 365 service to Cortana
    Did the same on windows 10 mobile with no luck, Cortana says its connected to Office 365, but sees no data and we are getting zero errors

    We went rough office 365 support first and tried all fo their suggestions, they kicked us over to Windows support which is currently closed.

    We are on v1703 with all updates in place, it does not work on Windows 10 desktop or mobile

    any ideas? I can give you all steps 365 support had us run through if that will be helpful

    Thank you

    Doug
     
    Douglas Clelland, Sep 23, 2023
    #2
  3. DAVEM121
    DaveM121 Win User
    Office 365 subscription

    Hi Kim,

    Go to Login | Microsoft 365 and if you're not already signed in, select Sign in

    On that page under your info, check the status of your subscription to Office 365

    If that checks out, click this link and run through the Office activation troubleshooter:

    https://support.office.com/en-us/article/unlice...

    If that does not resolve this for you, follow these steps to perform a full repair of your Office installation . . .

    Open Control Panel - Programs and Features

    Click Microsoft Office in the list of installed applications

    At the top, click 'Change'

    On the resulting dialog, click 'Repair' - choose the Online Repair, it is a comprehensive fix

    That should fix any issues with your Office Installation, including activation . . .
     
    DaveM121, Sep 23, 2023
    #3
  4. DAVEM121
    DaveM121 Win User

    I have a subscription to Office 365 but my computer is telling me to purchase again however...

    "Problem with Office 365 Subscription" Message

    Hi OHB

    You mention you cancelled your Office 365 subscription, if that is the case, what Microsoft Office version is installed on your laptop?

    Open Word, go to File - Account, what Microsoft Office licence(s) are listed there?
     
    DaveM121, Sep 23, 2023
    #4
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I have a subscription to Office 365 but my computer is telling me to purchase again however...

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