Windows 10: I have a Usb driver issue please help

Hey, I own Acer Predator Helios 300. I have 3 usb ports 2 of them are intel one and one is Nvidia one. My device works perfectly on Intel usb but whenever I connect it to Nvidia Usb it says Driver issue for some device and for some it wont recognize. I have even tried troubleshooting but it won't fix it. I have also reset my laptop still it doesn't

:)

 

I Need SM-USB 007 Driver

Hi,

Thank you for your reply.

I suggest you to follow the steps below and check if it helps.

Method 1: Troubleshoot

Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter to check if the issue is with your USB. Refer these steps:

• Press Windows key +X, select Control panel
• Change the view by option on the top right to Large icons
• Click on troubleshooting and click on the view all option on the left panel
• Run the Hardware and devices troubleshooter

Method 2.

Try updating the latest USB devices from the manufacturer's website and check if the issue persists.

Follow the steps to update the USB drivers:

a. Press Windows key + X key and click Device Manager.

b. Expand the USB driver.

c. Right-click on the USB and click on Update driver software.

d. Restart the computer and check.

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help

 

Windows usb drivers issue

Hi,

There are few factors that can contribute to the issue you are facing. Since you have checked this concern on two separate computers running different versions of Windows, there is a possibility that this can be caused by the presence of corrupted drivers
or files in your system.

As an initial recommendation, we suggest that you run the troubleshooter from this article:

Automatically diagnose and fix Windows USB problems. This will check to make sure the files and drivers are in good condition.

If the steps provided does not resolve the issue, we would have to update the driver of the devices manually. You can refer to the following links on how to update device drivers on different versions of Windows:

• Windows 7
• Windows 10

Let us know of any status or progress relating to your query.

 

Issue with USB ports turning off

Hi Mattx1,

Thank you for posting your question in the Microsoft Community.

1. Does the issue occur with all the USB devices plugged in to the PC?
   
2. Does the issue occur when you plug in the USB device to any of the UISB port on the PC?
   
3. Did you make any changes to the PC prior to this issue?
   

Let us try these steps one by one to check if that makes any difference.

Step 1: Suggest you to run the Hardware and Devices Troubleshooter and check if that helps.

1. From the Settings screen, choose Update & Security.
   
2. Select Troubleshoot. Look for Hardware and Devices Troubleshooter and run it.
   
3. Follow the on-screen direction to complete the process and if required please apply the fix it.
   
4. Once it is done, please reboot the computer and check the status.
   

Step 2: Suggest you to uninstall and reinstall the USB drivers on the PC to check if that helps.

1. Press ‘Windows + R’ keys, type ‘devmgmt.msc’ in run window and press Enter.
   
2. In Device Manager, expand "Universal Serial Bus Controllers".
   
3. Right click a device under "Universal Serial Bus Controllers" and click uninstall.
   
4. Perform same step for other devices. When completed, restart the computer.
   

All USB controllers will reinstall automatically.

Article for Reference.

Automatically diagnose and fix Windows USB problems:
https://support.microsoft.com/en-us/help/17614/automatically-diagnose-and-fix-windows-usb-problems

Hope this helps.

Let us know if you got the help you needed by clicking ‘Yes’ or ‘No’.

Regards,

Srimadhwa B

Microsoft Community-Moderator