Windows 10: I have a windows surface pro 9 and receive BitLocker Recover Key which I enter and it is in...

I have Surface pro 9 and received the BitLocker Recovery Key message. I have enter my key and still receive the same message. Seems like it is in a loop. What can I do to fix this?

:)

 

Create bitlocker key on a flash drive?

Have you tried copying your bitlocker key from your OneDrive account to a USB flash drive using another pc ?

Have a look at method 2 shown here:
2 Ways to Recover BitLocker Recovery Key for Surface Pro | Password Recovery

Hope that helps.

 

problem with bitlocker

Hi Roeslie,

Thank you for writing to Microsoft Community Forums.

We need some more details to help you find the solution to your problem.

• Which edition of Windows 10 is installed on your surface machine?
  
• Did you notice any changes on the computer recently?
  
• When you say, you have a problem with your Surface machine about BitLocker key, do you mean that the surface machine asks you to enter the BitLocker key to allow you to sign into Windows?
  
• Does the other computer ask you to enter the BitLocker key to allow you to access the files saved on it?
  

If you are being asked to enter a BitLocker key to sign into your surface machine and you don’t remember your BitLocker key, you can follow the instructions given in the link below to find the BitLocker recovery key.

Find my BitLocker recovery key

Please get back to us with the information requested above, so that we can suggest the appropriate troubleshooting steps.

Peer Samie

Microsoft Community-Moderator

 

Surface Bricked and can't recover because bitlocker key now showing up in my account.

I recently started using my personal Surface for work while my work laptop is being repaired. This morning windows crashed on the Surface and I cannot repair it or even do a clean install because the drive
is locked with bitlocker.

When I log into my personal MSFT account (which is the account I log into Windows with on the surface) i see a list of bitlocker keys for my other devices but not my surface. I tried
the same URL with my office365 work account and it does not even provide a link of bitlocker devices. I checked with my work help desk and they confirmed that they don't have a bitlocker key for my device assigned to my work account either.

I can't seem to figure out which account the bitlocker key is saved to and my surface is bricked until then. How can I recover my device?

Thank you.